Customer Business Partner

Customer Business Partner

Job Description

This job is remote based, however, the candidate ideally is located in the Austin, San Antonio or the Houston area.

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.  

In this position, you will be responsible for the development and execution of the joint business plan (JBP) for Kimberly-Clark’s (K-C) Adult Care and Feminine Care (AFC) business at HEB.  Delivery of the JBP is in conjunction with category, finance, shopper marketing, digital as well as other key K-C capabilities working in step with HEB’s buyer and leadership team.  You'll be responsible for maintaining relationships and for the implementation of K-C brand strategies and tactics with HEB.  The right candidate is expected to comprehend overall corporate, sales, trade, marketing and general business objectives to ensure contribution, trade management, volume and growth profit objectives are met.

In this role, you will: 

• Lead the total team to work with the one voice mind set (we win together: Category Management, Account Management, Shopper Marketing, Shopper Insights, Finance, Digital Engagement and Sales) to develop and execute an Omni-channel JBP that delivers our financial goals and metrics (JBP & KC targets)
• Drive the development and execution of best in-class DPSM (distribution, pricing, shelving, merchandising) programs that support category and K-C growth strategies
• Develop and deliver insights and plans that successfully execute national plans to deliver share growth
• Track progress of key objectives through an analysis of business performance and develop corrective actions to close gaps to JBP goals
• Identify areas where the team can streamline and simplify to focus on the highest value activities
• Seek out opportunities to deliver on strategic priorities for the future (Line Review, JBP, Innovation Summits etc.)
• Responsible/accountable for implementing K-C brand strategies, vision and tactics with customers by working closely with key internal and external partners
• Execute a business management process that embeds insights and analyzes business performance to recognize longer term trends and shifts in strategy as well as delivering current year financial and strategic objectives.
• Develop and conduct strategic business plans jointly with customer's buyers, category managers and other key customers to drive volume and profit growth for K-C categories. 
• Manage customer relationships for assigned K-C categories
• Actively engage the cross-functional team on the highest priorities to ensure focus on the areas with the largest impact to the business.  This includes identifying gaps in resources for critical activities then finding resolution for the team.
• Strategically manage business plan through utilization of planning tools that accurately reflect volume and trade to understand position and adjust the plan to meet objectives
• Responsible for keeping team informed on the performance of competitors, marketplace conditions, and opportunity/gap management. Key owner in the development of any recommendations to address such related concerns.
• Ability to negotiate with customers and gain better position for K-C.
• Ability to precisely and proficiently conduct business and data analyses with data inspired recommendations for improvements and advancements.
• Ability to assess the business through a strategic lens and manage the tactical executional elements to ensure success.
• Ability to concisely communicate orally and in writing precisely to individuals and groups, and influence brand teams, customers, cross-functional team members and provide innovative business solutions to customers and team leaders.
• Flexibility to adapt and support the organization through times of change.
• Ability to understand and react to recent category trends.
• Ability to structure and manage multiple priorities and projects in a timely manner.

About Us 

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.  

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark. 

Led by Purpose. Driven by You. 

About You 

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. 

 
You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.  

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:  

• Bachelor’s degree or equivalent experience.
• 3+ years of progressive exempt status experience in sales, business, customer management, and customer development. 
• Proficient in customer, category and trade management.

Preferred Qualifications:

• Experience working in Consumer Package Goods (CPG) industry and K-C customer/retailer accounts.
• Proven record of exceeding sales objectives.
• Track record of developing and executing unique solutions and innovation to customers.
• Skills/Competencies: Sales, building excellent relationships, excellent oral, verbal and written communication skills, results and strategy orientation, business intuition, ethical judgment and decision making, business management and planning, methodical, creative problem-solver, building solid relationships, statistics and quantitative business analysis, change management and team management. 
• Knowledge of forecasting, supply and demand experience, and shelf reset experience.
• Solid tool experience such as: Excel, PowerPoint.
• Other Skills: mentoring, networking, resource management, prioritization and time management, cross-functional relationships, high-caliber customer service problem solving, adaptable, relentless push for improved business results and processes.

Total Benefits 

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.  
 

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.  

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents. 

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events. 

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare. 

To Be Considered 
 
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.  

In the meantime, please check out the careers website.  

And finally, the fine print…. 

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. 

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. 

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check. 

Veterans and members of the Reserve and Guard are highly encouraged to apply. 

Salary Range: $80,000 - $100,000 USD  

At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit-Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only. 

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role. 

#LI-Remote

Salary Range: 80,340 – 99,220 USDAt Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only.

Primary LocationNo K-C Work Site - TX

Additional Locations

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time