About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
We are seeking a Customer Architect who is highly technically proficient, an exemplary communicator, and has a proficient customer orientation. This role is both customer-facing and technical, with a primary focus on delivering key customer features to production. The Customer Architect builds robust relationships with customers and key internal stakeholders such as Sales, Product Management, Engineering, and Enterprise Architecture. They are confident in advising our project team and customers on matters of design, product enhancements, optimisation, and implementation while being commercially aware and able to make sound judgment calls.
Key responsibilities & duties include:
- Take a management role within the implementation team to deliver our product per customer requirements, advancing architectural decisions and best practices - delivering on budget and on time
- Provide consultancy services to our customers as they use our product
- Manage the customer solutions and system architecture
- Translate business requirements into system-level design and detailed technical architecture documents in a clear, professional manner
- Identify product enhancements required and actively inform product management of the business value
- Work with our Operations team to assess the performance of our systems in a production environment and evaluate enhancements to our product for performance and cost benefits
- Contribute and agree on a strategic customer roadmap in collaboration with the management team
- Contribute to the long-term development of our product suite
- Identify opportunities for and drive continuous improvement activities
Required skills:
- Customer-facing experience in previous roles required
- Experience presenting at the C-level
- Proven ability to operate within a multi-locational delivery team environment with both onsite and remote collaboration. Minimum 3 years’ experience in a similar role
- E-commerce (retail) industry experience and/or experience in high transaction volume or mission-critical cloud solutions (AWS, Azure, GCP)
- Great management and communication skills
- Must be able to deliver high-quality customer-facing documentation
- Be an initiator, have a solid problem-solving aptitude, and not accept the status quo
- Ability to oversee multiple priorities in a fast-moving environment
- Experience in application design and development
- Expertise in some of the following technologies: Java, J2EE, SOA, JBoss, Tomcat, JDBC, SOAP, REST, OOD/OOA, .NET, HTML, CSS, JS, jQuery, React
- Experience working with database systems such as Oracle, Postgres, MongoDB
- Must be able and willing to travel to other Amach offices and customer sites periodically
- Knowledge of the airline industry is an advantage but not necessary
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
Top Skills
What We Do
We help mature organisations evolve into modern digital businesses with faster time to market, increased operational stability and security.
We offer a suite of technical services delivered by an experienced team of subject matter experts. Our services can be provided as a fully managed service or as an embedded part of your team. We focus on both short-term and long-term goals that emphasise business outcomes for our customers.
Why choose Amach:
1. Business Agility - We focus on removing your IT debt, so that your company can focus on delivering business value to your customers at pace in a secure and reliable manner.
2. Cost Reduction - We help reduce your IT costs across all domains. This includes operational costs in both cloud and your data centres, licencing, evergreening, and reducing project delivery timelines.
3. Operational Stability - We will modernise your IT systems ensuring operational stability and resilience, to ensure the end user experience for both customers and staff are enhanced.
4. Enable Innovation - By removing IT debt, we create space for your team to focus on innovation, ensuring business longevity and futureproofing. We bring both sector experience and lessons learned.
5. Security - We address the overall architecture to ensure security by convention vs configuration. We promote DevSecOps practices, so security isn’t seen to prevent teams from delivery in an efficient manner.
6. Improve Employee Experience - We create and implement your EUX strategy that adapts to a changing world, while improving security and user efficiency - resulting in improved colleague satisfaction and retention.
7. Sustainability - Achieve your sustainability goals through optimising your overall IT footprint and reducing costs.
We thrive on delivering customer value in every interaction.
If you are interested in hearing more or to see how we could help you, please get in touch [email protected]
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