Customer Adoption Manager (SCDP)

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

The Impact of Customer Adoption Manager to Coupa:

Our Customer Adoption Teams work closely with Coupa Customers globally to continue to increase adoption, maximise value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.

We are looking for a Customer Adoption Manager (CAM) to join our already highly skilled team. This is a key role as part of our wider Professional Services organisation. The successful candidate will share our team's passion for ensuring customer success and will be offered career development opportunities within one of the fastest growing software companies in the world.

What You’ll Do:

• Working towards becoming a Subject Matter Expert (SME)
• Developing standard processes within your areas of expertise and be a champion for their adoption
• Forging strong partnerships with customers and colleagues
• Managing the CAM engagement with a customer using strong project management practices while also developing solutions to business problems.
• Taking ownership of your customer’s continued success by ensuring accurate adoption of the platform
• Engaging customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
• Providing a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs
• Building and/or improve templates, training and presentations
• Handling customers where up to 25% of your time may include travel
• Preferably have the ability to speak English, Spanish and Portuguese

What you will bring to Coupa:

• Proven experience in Supply Chain Design, preferably using Coupa Supply Chain Modeler and/or Supply Chain Guru
• Experience with Software as a Service is a must.
• Good background in customer/client management
• Strong communication skills including professional writing skills, verbal skills and experience presenting to customers
• Strong organisational skills and problem-solving abilities
• Analytical thinking
• Ability to work in a team environment and share standard methodologies regularly

At Coupa, we celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

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