Customer Account Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

Responsible for proactive support and service to an assigned portfolio of small to medium-sized clients via telephone or email. Responsibilities may include account maintenance, growth, increased profitability, overall client satisfaction, and projects to identify opportunities to enhance the profitability of the client relationship. Sells a full range of merchant processing products and services. This role is the escalation point for both internal and external client issues.

Fitness & ProbityThis role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Typically less than two years of client management experience

Preferred Skills/Experience
- Strong relationship building and selling skills
- Ability to analyze information received from various sources and synthesize into reports, presentations and proposals
- Strong problem-solving skills
- Strong organization and project management skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Proven customer service/relations skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Effective presentation, interpersonal, verbal and written communication skills

2. Competencies for your Role - how are you expected to behave?Drive for ResultsHold self and others accountable to consistently achieve meaningful results.CollaborationBuild partnerships and promote a culture of teamwork to drive one U.S. BankAgility & InnovationAbility to move and learn quickly to support a fast paced team and business.InclusionBuild a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.Risk ManagementAppropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy. Ethics and TrustMaintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.3. Technical Competencies for your Role - what are you expected to know?Basic Outlook, Word, Excel and Powerpoint Proficiency4. Qualifications Required to perform your Role?Leaving Certificate or equivalent as standard5.  Control Function DisclosureThis role has been identified as a Controlled Function (“CF4”) under the Central Bank of Ireland’s Fitness & Probity Regime.  Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards.  Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.Please see link below to the US Bank Core Behaviours Guide that is available to view on MyHRhttps://itsmnow.service-now.com/myhr?id=usb_hrsd_kb_article&sys_id=6d794342dbbf941c1546a09e1396196a.Elavon supports Equal Opportunity and is regulated by the Central Bank of Ireland.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.