Customer Account Analyst

Location(s):

Ireland

City/Cities:

Ballina

Travel Required:

Relocation Provided:

Job Posting End Date:

February 20, 2025

Shift:

Job Description Summary:

The purpose of this role is to handle the management and processing of transactional activity for the Customer Management (CM) team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers’ requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Management (CM) and CPS processes.  This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CM function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CM activities.

• The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves the interaction with both internal departments and external bodies to support some customer requirements.
• The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting.
• Support month end financial close for CM activities
• Coordinate, lead and support projects that will positively impact CM transactional processes to drive productivity improvement
• Support CAS on customer related complaints, queries and POR issues as required
• MRB coordination within the CM team and development of reports for monthly provision management.
• This role will also involve direct customer account management for customers not managed by CAS including holiday cover
• Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis for small transactional accounts. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
• Development of the relevant training material for CM Supply Chain Services

Skills:

• Good knowledge and understanding of the SAP
• Product & process knowledge of concentrate plants
• Supply chain and logistics knowledge
• Networking and influencing skills– with the ability to communicate and collaborate with diverse groups of people (technical, supply chain, procurement, freight companies, suppliers and internally in CPS)
• Customer knowledge – be able to understand multiple customer requirements for order and documentation management
• Computer Skills –Advanced Microsoft Excel, Word and Power Point, IBP, Salesforce
• Problem Solving & Analytical skills
• Planning and Organising skills
• Language requirements - Business proficiency in English is a requirement
• Ability to communicate effectively to customers whose first language is different to yours
• Ability to operate in a multi-cultural environment

Educational Requirements:

University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience

1-3 years’ experience in a Customer service, supply-chain or other relevant function.

Skills:

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.