Custom Coordinator I

Wausau Window and Wall Systems

The Custom Coordinator I is responsible for client interface and internal coordination of Custom Entrance orders. This position manages Custom Entrance orders from receipt of PO through delivery to the client. The Custom Coordinator I, enters orders into the ERP system, provides status updates to clients, researches and assures hardware compatibility, supplies the necessary information to the production team, verifies receipt of hardware and communicates with other internal departments so orders can be coordinated through a single point of contact.

Principle Duties and Accountabilities include, but are not limited to:

• Add new orders & order updates to the Custom Tracking Sheet.

• Troubleshoot and manage quality concerns with clients.

• Review incoming purchase orders for information required to enter the order. Contact customer or estimator if additional information is needed.

• Locate and compile appropriate commercial hardware information (manufacturers' templates, data sheets, installation instructions, etc.).

• Contact customers regarding changes and updates to their orders.

• Answer inquiries regarding orders and lead-times in a timely manner.

• Coordinate accurate, timely and complete responses to requests for product information with appropriate personnel.

• Enter orders for Custom entrances into the company’s ERP system.

• Prepare orders for release to production, ensuring that necessary information is complete and correct. (removed from above bullet and added as its own)

• Update and help maintain intra-department and personal order tracking information.

• Work with modeling and production floor personnel to develop solutions for hardware issues.

• Verify incoming custom hardware. Match part numbers and quantities of incoming hardware against project requirements.

• Manage work order bill of materials, ensuring that correct parts are indexed in system and added to WOs in proper quantities.

• Coordinate custom hardware supplied by Tubelite with Purchasing, so that hardware can be properly received and shipped.

• Separate and label all custom hardware items by WO and lot number.

• Ready custom hardware for production by staging in appropriate rack by SO and WO.

Position Requirements:

• Associates Degree in Construction Management or related field OR two (2) years’ experience as project manager with direct customer contact and high school education.

• Commitment to excellent customer service

• Strong organization and problem solving skills

• Good verbal and written communication skills

• Very detail oriented

• Ability to effectively self-manage time

• Good math skills

• Strong computer skills with experience in Microsoft Excel

• Ability to read technical drawings

Additional Desired Skills/Experience:

• Ability to read and interpret architectural blueprints and specifications

• Commercial hardware experience

• Bachelor’s Degree in Construction Management or related field

• Experience with JDE (or other ERP systems)

• Experience operating forklift -- certification

Apogee and our brands are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by state or federal law.

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Apogee and our brands are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by state or federal law.