CSG Account Partner Director - Italy

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Job Category

Customer Success

Job Details

About Salesforce

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The CSG Account Partner (AP) Director is a passionate and strategic sales leader. This person will sell the full portfolio of Success Cloud offerings to designated accounts. The AP must be a strategic problem solver with enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales management experience. The AP will earn the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be encouraged to understand and handle our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.

Responsibilities:

• Exceed CSG Success Cloud growth and bookings, ensure organizational health and customer satisfaction goals as a regional leader
• Use industry expertise and business sense to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes
• Engage customers, especially C-Level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship
• Build a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform
• Develop and handle a territory plan and a personalized account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growth
• Form a positive relationship with the License Sales organization and regional Alliances/Partner organizations that are instrumental to success
• Be a recognized role model for collaboration, leadership and overall business results

As an Account Partner Director,

• you are internally and externally recognized as business contributor, industry or product specialist. 
• have high level of knowledge of emerging business / industry trends and product direction.
• settle the best customer success approach based on general direction from senior management. 
• work on complex business issue and initiatives that require business or industry knowledge.
• act as an advisor on complex issues and initiatives, exercising discretion and latitude in reaching their goals. Leads cross functional teams and mentors others.

Basic Qualifications & Skills:

• 10+ years of consultative sales experience with consistently exceeding quota
• Of which, 5+ years experience selling and/or delivering professional services for a strategic consulting firm or large scale system integrator
• Develop and maintain C-level relationships where you are recognized as a trusted advisor
• Experience growing accounts with large and complex pursuits ($M+)
• Highly collaborative and excels in a complex, matrixed environment
• Great teammate with strong interpersonal skills
• Ability to thrive in a fast-paced environment

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