- Handle day-to-day customer communications via email and Calls.
- Advanced Order Management in applicable ERP systems (SAP) - Processes and tools.
- Managing order processing automation in the Conexiom Platform.
- Ensure keeping a high service level in OTIF report by processing all orders on time from cutoff to cutoff without any failure.
- Minimize Number of returns and released Credit notes.
- Check products availability and ETA for out stock items.
- Reviewing Open orders and initiating discussions with internal customers using OSR report.
- Internal/External Customer's point of contact in case of issues.
- Check Customer credit limit and status, follow up on order release from the credit team.
- Work closely with internal logistics teams to coordinate and optimize B2B deliveries, ensuring timely and accurate order fulfillment.
- Handle all routine scenarios autonomously, with right priority.
- Apply applicable business service standards.
- Correctly applies existing solution to a business scenario, as instructed, follows guidance to develop knowledge for her/his business.
- Demonstrate & apply essential knowledge of (chemical) logistics requirements, chemical supply chain.
- Build and maintain strong relationships with B2B clients, understanding their specific logistics needs and providing tailored support.
- Proactively identify and resolve B2B client concerns, collaborating with relevant teams to address logistics challenges and maintain high service standards.
- Collaborate with clients to understand their unique logistics requirements, offering customized solutions to enhance overall satisfaction and meet business objectives.
- Utilize data and analytics to assess B2B service performance, identify trends, and implement improvements in collaboration with the operations team.
- Ensure all shipments adhere to regulatory and compliance standards, handling documentation and customs processes efficiently.
- Maintain and file all records in accordance with company procedure.
- Listens to what customers saying and seeks input to adjust actions based on feedback.
- Ensure customer satisfaction and provide professional customer support.
- Maintain customer records by updating account information.
- Other ad hoc tasks that would be assigned.
Top Skills
What We Do
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents.
Solenis is a 2024 Best Managed Company Gold Standard honoree, recognized four years in a row.
For additional information about Solenis, please visit www.solenis.com or follow us on social media
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