Introduction to the job
- Diagnostics Engineer support all DUV customers in Japan and give remote diagnostics and provide action plans to resolve the machine issues
Role and responsibilities
- Remote troubleshoot and diagnose technical tool issues on ASML’s lithographic equipment escalated by customers to 1st line teams in Japan.
- Create deterministic action plans for diagnostics and solutions for our customers based on data analysis.
- Ensure daily updates to stakeholders and management (internal & external).
- Intake passdown from internal/external customers to clearly understand actions required for the upcoming shift.
- Update written and verbal pass downs of all ongoing escalation for Japan to ensure 24x7 escalation support for customers without added delay.
- Share diagnostic skills and knowledge with Diagnostics team and Japan Technical Support team as well as customer support teams in the field.
- During New Product Introduction (NPI), upskill on new features and support sites with the new platforms.
- Mentor and coach junior team members on competency knowledge and escalation process.
- Escalate to Technical Support teams and GSC according to the committed escalation process and timeline.
- Proactively lead the development of continuous improvement action plans on all complex problems that have been solved.
Education and experience:
- Bachelor's Degree in any Engineering, or related field and two (2) years of experience as a Mechanical Engineer, Support Engineer, Process Engineer or related position.
Languages proficiency
- Business level of English skills
- Business level of Japanese skills are of added value
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Top Skills
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US.
Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering.
Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
