CS Coordinator

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

Customer Service Coordinator at Cochlear

Do you want to work for one of the world's leading providers of implantable hearing solutions? Cochlear helps people hear and be heard. We drive hearing technology forward and contribute to changing the way people understand and treat hearing loss. We have over 3000 users in Norway, share office space with other big names in the hearing industry, and have several of Norway's largest hearing centers as customers.

As a customer service coordinator with us, you will work with:

• Customer Service: Answering incoming inquiries and questions from our customers, whether they are users, professionals, or candidates.

• Order Handling: Creating and coordinating orders and deliveries of products to users and hearing departments.

• Product Support: Providing usage guidance and troubleshooting for our aids and software.

• Repair Handling: Guiding, troubleshooting, and replacing defective equipment.

• Inventory Management: Preparing orders for shipment, restocking, and general logistics work.

Our customer service department in Norway consists of 3 employees who do everything they can to make everyday life with hearing loss as smooth as possible for our users. We are a very flexible team, always working to streamline and simplify our collaboration with hearing clinics, not to mention our own internal procedures and working methods. You will find various challenges from day to day.

We are looking for someone who:

• Is engaged, caring, and enjoys working with customer service. You care about people, want to create good relationships with our customers, and are motivated by doing "that little extra."

• Has a technical interest and is interested in the industry and the aids it involves.

• Is skilled in IT and easily adapts to new systems.

• Is engaged, quickly absorbs information, and gets into new topics and tasks. You like to develop and improve initiatives and always look for improvement potential in the work you do.

• Is a team player. You enjoy working in a team and getting the job done together.

• Is organized, structured, and independent. You like to work efficiently with a lot happening around you.

• Has good oral and written communication skills.

• Experience in customer service and order handling is an advantage.

The position is a temporary position for 15 months with good opportunities for extension or permanent employment.

About Cochlear

Our employees tell us that the most important reason they enjoy working at Cochlear is the opportunity to make a difference in people's lives. At Cochlear, we continuously work to develop and optimize our products and processes to meet our customers' expectations. Globally, we have delivered more than 600,000 implantable devices, helping people of all ages live full and active lives. In Norway, we currently have 7 employees in total, who work very closely with our other Nordic departments in Gothenburg, Helsinki, and Værløse. Our office is located at Brynseng in Oslo.

Want to know more about us? Visit our website, www.cochlear.com

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.