C.S. Account Coordinator

Inspired to grow with your experience, learn and share with new colleagues?
 

Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste.

We are committed to protecting food, people and the planet and are on the lookout for passionate and consummate professionals to join our growing team to help us deliver on our ambitious 2030 Strategy. We look for colleagues who Care, Dare and Deliver.

Job Summary

This position is a high paced job that has authority to negotiate service level agreements regarding, date changes, product changes and freight costs as well as aged inventory and inventory moves between distribution centers to meet customer demand. This position has the authority to override certain rules if an immediate decision is required such as: Less than lead time, less than minimum order quantities, Expedite Freight, negotiating with customers to change their production schedules to product on hand when product ordered is unavailable. Recommendations to customers for orders when their inventory falls short which includes a report that inputs their production schedule or forecast needs to comparing orders in house.

Manage customer account in the following areas: order processing, production planning, traffic and shipping, graphics, and accounting; act as liaison between Huhtamaki and customer regarding complaints, control of inventory levels and other business needs. This position has the authority to interpret and implement our Business Rules and Guidelines and comply with our Standard Operating Procedures.

Essential Functions

Manage Service Level Agreements

• Develop service level agreements and inventory consistent with needs of both customer and Huhtamaki; recommend revisions to schedule as needed.
• Track disposition of old inventory and make decision on quantity of new designs put through production.
• Investigate and analyze aged inventory to determine ownership of the product (i.e. was it a Huhtamaki error, or customer error). Communicate inventory on hand to the customer monthly with explanation for responsibility.
• Negotiate with the customer to encourage the customer to take if it is still an active item.

Manage Customer Account - Process orders in the ERP system for assigned accounts.

• Coordinate introduction of customer changes in the Inventory Management System purge obsolete data. Ensure graphics set up and item set up in the ERP System.
• Advise production planning of product needs to ensure on-time and complete shipments.
• Ensure sufficient inventory is in place to cover order or a print order is in place as needed.
• Provide customer with order acknowledgement.
• Trace shipments with the 3PL companies and advise order changes to the 3PL and warehouses.
• Maintain customer profiles and can back up other CSAM’s as needed.

Manage Customer Complaints

• Facilitate resolution of customer complaints.
• Prepare RMA’s for returned products and issue credits as necessary. Forward formal complaint documents for QC and call customer if more information is needed.
• Secure samples of defective products.
• Other duties as assigned.

Job Qualifications

Required

• BA in a Supply Chain field or Manufacturing Field or 2-5 years equivalent experience. ·
• 1-3 years’ experience in dealing with customers. ·
• Participation on project teams to find ways to drive out waste, cost reduction, automation. Project such as standardization of processes, reduction of aged inventory, continuous improvement of inventory management, reduction of freight costs, etc. ·
• Fluid communication skills, both verbal and written, having the ability to multi-task.
• Manage tasks in a high stress environment, analytical skills, and problem solving.
• Moderate computer skills both AS 400 & data collection, moderate math skills.

Environment

• Office environment working M-F, 8 hours per day. Work within an office type setting most of each day with controlled climate conditions.
• Hybrid schedule.

Join us to shape the future together!