CRS Specialist

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

Who are we?
Roiback is a leading company focused on developing online solutions for hotel chains and independent hotels. We have been working for more than 5 years in the ecommerce sector … ● Designing and developing websites ● Managing online marketing ● Creating and improving our booking engine (Central Reservation System, CRS) ● Creating exclusive web content ● Giving our clients an exclusive support. ● Building integration with the main Channel Managers

How can you help us?
We are seeking for a CRS Executive to join our web team, please apply only if you think you can help us in the following ways:
● As a CRS Analyst, being responsible for the inventory and rates load to the booking engine when Roiback is launching a new hotel website.
● Teaching and coaching the hoteliers in how to use our CRS, giving online and on site formations, and solving all the doubts they have related to the interface and functionality.
● Detecting, transmitting to the IT team, and testing the incidents you or the hoteliers find in the application.
● Capturing feedback from the hoteliers related to new features and improvements to keep our booking engine in the top position of best CRS of the market.
● Being committed to work in an agile environment, understanding your responsibilities as part of a team, working with respect and proactivity.

What do we require?
● You speak Spanish and English at conversation level, another language would be a plus.
● You have deep understanding of the travel industry, and specifically in the accommodation area, you know perfectly what the next terms stand for: PMS, CRS, CMS, DCS …
● You know what you don’t know, and in consequence, you are committed to learn.
● You have good presentation and teaching skills, you are very good in transmitting your knowledge to others.
● You are compromised to build and maintain a CRS with a high level of quality.
● You have great negotiation skills, your ability to help stakeholders understand functionalities and convince them when they propose different features that don’t fit the requirements. You have a strong personality to deal with these complex situations.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.