Cross Technology Managed Services Engineer (L2)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Minimum 5 years of experience in managing VMware/Hyper-V environment
• Strong Knowledge of VSAN,NSX, vROPS Automation Infrastructure.
• Good hands-on experience on installation and configuration of servers/VMs and infrastructure services (DNS/DHCP/File service/ AD etc.)
• Knowledge of client/server and virtual technologies
• Proficient on network principles and protocols such as IP subnetting, routing, firewall rules, Virtual Private Cloud, Load Balancer, Cloud DNS, Cloud CDN,
• Knowledge of monitoring tools and reporting.
• Strong knowledge on server infrastructure, virtualization (VMware), cloud computing
• Experience working with some or all technologies below:
• Windows Server 2012/2016
• AD/DNS/DHCP/ADFS
• WSUS/SCCM
• Windows Cluster
• VMware Hyper-V
• Enterprise Backup and Storage.
• Maintain equipment based on SOP's and ensure immediate escalation
• Storage Knowledge creation lun , deletion , share folder creation and permissions 
• File server knowledge
• Change & Operation Project Management 
• Design Documentation and Reporting
• Getting resolution from Third parties, Vendors and suppliers for fault
• Effective handling of Technical Escalations
• Ensure Service Delivery as per agreed SOW / SLA
• Troubleshoot High Severity incidents, problem & provide proper RFO/
• Root cause analysis and Preventive maintenance
• Participate in Change management, assess Risk and Impact
• Mentor & Hand hold L1/L2 Teams and enhance their performance
• MIS customer report preparation on technology part
• Ability to design and manage cloud-based infrastructures to deliver the required performance, security and availability requirements.
• Ability to understand Migration requirements and bridge the gaps Expertise in architecture blueprints and detailed documentation. 
• Planning of the project together with other developers
• Development of the application structure
• Creating a cloud product
• Carrying out disaster recovery
• Applying development optimization tools
• Automation of work processes, such as deployment
• Creation of various product features
• Implementing modifications and updates after the release
• Excellent knowledge of AWS/Azure tools
• The ability to conduct testing at different levels and stages of the project
• Knowledge of scripting languages
• Knowledge of optimization, automation, integration, and productivity tools
• Experience designing and building web environments on AWS, which includes working with services like EC2, ELB, RDS, S3, Lambda, Security Group and auto scaling
• A solid background in Linux and Windows server system administration
• Experience using monitoring solutions like CloudWatch, ELK Stack, and Prometheus
• Designing and deploying enterprise-wide scalable operations on Cloud Platforms
• Implementing cost-control strategies
• Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues
• Regularly review existing systems and make recommendations for improvements
• Interact with clients, provide cloud support, and make recommendations based on client needs

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.