CRM & Tech Stack Manager

The Role:
We are looking for a technically skilled and proactive Salesforce CRM & Tech Stack Manager. You will be a key player in overseeing and optimizing our Salesforce platform while managing the integrated tech stack that supports our go-to-market (GTM) operations. This role requires a deep technical understanding of Salesforce administration, integration, and related GTM systems.
Responsibilities:

• Salesforce Administration & Optimization: Lead the maintenance, customization, and enhancement of our Salesforce CRM. This includes developing workflows, managing security settings, and creating custom reports and dashboards for internal stakeholders.
• Advanced Salesforce Development: Implement and troubleshoot custom Apex triggers, classes, and other advanced Salesforce features to meet the evolving needs of our GTM teams.
• Tech Stack Management: Oversee the entire GTM tech stack, ensuring seamless integration and interoperability between Salesforce and other platforms (e.g., Boomi Integration, Outreach, ZoomInfo, LinkedIn Sales Navigator).
• System Performance & Optimization: Monitor and optimize the performance of our CRM and related systems, performing regular updates, configurations, and integrations to ensure smooth operations.
• Data Governance & Quality Assurance: Manage the customer database, ensuring data accuracy, consistency, and compliance. Oversee data migration, cleansing, and validation processes.
• Cross-Functional Collaboration: Work closely with Sales, Customer Success, and Support teams to align the tech stack with business objectives and support strategic GTM initiatives.
• Process Automation & Efficiency: Design and implement tools, workflows, and automations to enhance efficiency and productivity across GTM functions.
• Release & DevOps Management: Oversee release cycles, sandbox management, and deployment processes, applying DevOps best practices to ensure robust and reliable system updates.
• End-User Support & Training: Serve as the primary technical resource for user support, resolving issues related to Salesforce and integrated systems, and providing training and guidance as needed.
• Technology Evaluation: Assess and recommend new tools and technologies that complement and enhance our current GTM tech stack.

Requirements:

• Experience: 7+ years of experience as a certified Salesforce Administrator with a proven track record of managing complex Salesforce environments.
• Technical Expertise: Strong knowledge of Salesforce development, including Apex coding, Lightning components (Sales Cloud and CPQ), and advanced automation (Flows, Process Builder).
• Integration Skills: Experience with data integration tools (e.g., Boomi, MuleSoft) and a strong understanding of API management and middleware.
• DevOps & Release Management: Familiarity with DevOps principles, CI/CD pipelines, and release management best practices in Salesforce.
• Platform Experience: Familiarity with GTM tools such as Outreach, Ringlead, Drift, GovSpend, Freshdesk, and Dooly is highly desirable.
• Education: Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• Communication Skills: Excellent verbal and written English communication skills, with the ability to convey technical information to both technical and non-technical stakeholders.
• Self-Starter: Ability to work autonomously in a fast-paced environment, prioritizing tasks effectively and driving continuous improvements.

Benefits:

• Competitive salary commensurate with experience and qualifications.
• Uncapped commissions
• A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
• 401K savings program with company match.
• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• Annual recurring WFH allowance for you to purchase items you need for your home office.
• Ongoing support for learning development so you can master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac).
• Diverse and inclusive workplace where we all learn from each other.

Company Description
As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.
Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.
Ready to join our team?
If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.
We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.