At SMART SERVICES NETWORK we are looking for a CRM Specialist within the CRM, Remunerations and Operations team. You ensure the support of our applications that support Smar tSN (both the corporate team and consultants) in an efficient environment.
You contribute to the professionalization of our network of consultants by guaranteeing that they have easy access to adapted & up-to-date material to increase their knowledge (on products, processes,…) and to help them in exercising their activity as independent consultants. Make sure they can enroll to team meetings/events.
Key Responisibilities:
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Showpad
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Ensure all technical issues have a solution.
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Implementation of the internal processes in Showpad.
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Support in the creation of the frame (structure, flows, …)
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SalesForce:
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Ensure of the solution/analysis of the technical issues.
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Support for the creation/modification of e-mails.
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Ensure flow and attributions to the Network are working (for ex. Leads, Promo tool,…)
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Marketing Cloud :
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Support in the mass & automatic e-mails creation (technical implementation)
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Support in the emails templates creation
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PDF Butler :
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Ensure the construction of template in the tool.
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Align with the different internal teams to make sure the content of the documents and training material is complete, correct and up-to-date.
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Contribute to the definition and implementation of structural solutions to tackle issues, feedbacks, ideas from the consultants raised by platforms such as Council, Sales, Academy, … in alignment with the IT Partner and CRM Expert
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Prepare the summary and improvement proposals (operations process evolution, modifications, simplifications, adapted training or communication) which will be submitted for approval/validation by Smart SN Management.
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Work on temporary actions in order to put in place the improvements plans validated by the Smart SN Management.
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Support in the analysis of SmartSN database.
Skills:
- Communication (oral and written)
- IT Configuration
- Languages: Fluent in Dutch, French and English
- Pedagogy and good communicator
- Problem analytic and solving
- Self-directed, organized, and detail-oriented with an eye toward high quality, on time work
What We Do
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business. In February 2023, the Group presented its strategic plan « Lead the future », built on a new business model and guided by responsibility and efficiency. « Lead the future » capitalizes on network excellence to reinforce Orange's leadership in service quality.
