CRM Solutions Engineer

CRM SOLUTIONS ENGINEER

ABOUT US 

Every day, we push beyond expectations to help millions of people save money, at a time when it’s never mattered more. Through MoneySuperMarket, MoneySavingExpert, Quidco and our B2B partnerships we supply products to more than 24 million unique monthly visitors, helping UK households to save billions of pounds a year. Can you tell this is something we’re exceptionally proud of!

Creative, collaborative, ambitious – it’s hard work. But what makes it worth it? Leaving work knowing we’ve made a difference to our customers, users, and to each other. 

Put our distinct brands together with our dedicated colleagues and you’ve got a workplace with lots of personality. We’re open-minded, diverse, and love our differences. Everyone plays a part, and comes together to work hard, go beyond, and make sure everyone feels they belong.

ABOUT OUR DATA STRATEGY 

Data is a core part of the Mony Group strategy. Since 2021, we’ve been on a journey to modernize our underlying infrastructure and related capabilities, As our foundational infrastructure has become more established, we are focusing more on long-term value creation, continuous delivery of enhancements, and iterative development based on user feedback, so that our data products evolve to meet the changing needs of the business.  

ABOUT THE ROLE 

We are looking for a CRM Engineer, to join our brilliant CRM Solution team and help us maintain and improve our CRM stack as well as enabling the business.

This highly cross functional role sits within the Data team and provides a huge opportunity to get exposed to amazing tech (GitHub, GCP, Braze) and great knowledge.

The CRM Solutions team and Braze play a pivotal role within the group, supporting all of our brands: Quidco, MoneySuperMarket and MoneySavingExpert.

This role will have the opportunity to contribute to growth by working closely with the CRM strategy team, tech teams and product teams.

On their day to day, this person will: 

• Implement SQL pipelines and manipulate JSON to create new data points.

• Work within Braze to implement complex, highly personalized campaigns.

• Maintain a healthy platform by promptly troubleshooting and finding robust solutions to incidents

WHAT WE’RE LOOKING FOR

  Technical skills

• Intermediate/Advanced SQL knowledge used to build data processes and support with reporting  

• Extensive experience using one of the major CRM solutions (ideally Braze, but open to similar solutions)  

• Understanding of CRM metrics and KPIs 

• Knowledge of email and messaging best practice  

• Good level of knowledge of at least one scripting language (ideally Liquid or similar) to an advanced level, and ability to solve coding challenges to manipulate data and implement decision logic.  

• Good understanding of data flows and data infrastructure, including the ability to work with and manipulate data arrays and Json formatted data.    

• Experience with Postman or similar using APIs to retrieve information.   

• Experience working with email messages and journey/flows set up 

• Working knowledge of HTML & CSS coding for email clients is beneficial

• Python knowledge is also desirable

Attitudinal skills

• Good communication and problem-solving skills with the ability to work in fast paced team environment.

• knowledge of testing and quality assurance processes and technologies.  

• Experience of working with both technical and non-technical stakeholders; identifying and communicating solutions in a clear, precise, and actionable manner.  

• A desire to drive a positive culture (putting the customer at the heart of decisions) and strong business ethics (doing the right thing) to ensure good outcomes for consumers. 

WHAT REWARDS ARE ON OFFER 

• Up to 30 holidays + bank holidays  

• Pension up to 6% employer contribution  

• Bonus scheme  

• Enhanced shared parental leave - 6 months paid for both parents  

• Digital Doctor on demand  

• Work from anywhere scheme – 2 weeks per year  

• Financial coaching  

• Mental health platform access  

HOW WE’LL INVEST IN YOU 

We’re invested in your development. Expect mentorship, training, and opportunities to expand your skill set, including access to your own individual LinkedIn Learning license with access to over 16,000 courses. 

INTERVIEW PROCESS 
1. 30mins call to run through your experience and the role, some high level basic technical questions may also be included at this stage.

2. 60mins interview. The first 30 minutes will include a SQL technical exercise, and the second half will be both competency and behavioural questions.

At MONY Group, we believe in the strength of diversity and see inclusion as a strategic advantage. Our values guide us in creating a workplace where fairness and equity is a reality for all. We’re committed to minimising systemic bias and creating a level playing field for all candidates. 

Contact us for reasonable accommodations in the application process, no need to disclose your disability or condition, just specify your needs. Unsure what to ask for? We can guide you through available accommodations. 

We understand that job adverts only say so much and you’re likely to have a lot of questions. If you’d like to know more before applying such as more on hybrid working, salary, our parental leave policy etc, please just let us know, and we’ll be happy to help. You can contact the recruiter for this role, Kim at [email protected] 

We believe that success isn’t solely defined by ticking boxes on a skills checklist. We encourage your application, so we can discover your skills and experience that will help you succeed in this role.