CRM Solution Architect

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

The Microsoft Dynamics 365 Solution Architect will work as part of a small but very high performing CRM/Customer Experience team and will be required to contribute to the development, execution and support of Microsoft Dynamics 365 for a number of internal customers. The Microsoft Dynamics 365 Solution Architect will work within the Customer Experience Applications Group in Corporate IT and report directly to the Manager of CRM.  This position will require excellent proven communication and project management skills. If you meet our qualifications, are collaborative, communicative and seeking to excel and grow within an awesome and unique culture, please apply for this role. 

This is a fully remote position.  

Responsibilities:

The Solution Architect will play a critical role in designing and implementing robust solutions using Microsoft Dynamics 365. Your expertise will drive successful project delivery, enhance customer satisfaction, and contribute to the growth of our organization.
•    Collaborate with business users, stakeholders, CRM Solution Architects, business analysts, and development teams to understand business requirements, document them and translate them into scalable and efficient solutions.
•    Design end-to-end solutions using Microsoft Dynamics 365, including modules such as Sales, Customer Service, Omnichannel, (Contact Center) Omnichannel Voice, Marketing, Partner Portals and more.
•    Leverage and utilize Power Platform, Power App and Power Automate for integrations and customizations
•    Create technical architecture diagrams, system integrations, and data models.
•    Implement Dynamics 365 Systems and ensure that they are deployed smoothly.
•    Evaluate existing systems and recommend enhancements or migrations to Dynamics 365.
•    Lead solution design sessions, requirements meetings, workshops, and proof-of-concept activities.
•    Define and share best practices, standards, and guidelines for Dynamics 365 implementations.
•    Provide guidance on security, performance optimization, and scalability.
•    Collaborate with development teams to ensure alignment with architectural principles.
•    Collaborate with infrastructure and IT operations on preparing networks for voice, chat, storage, etc.
•    Handle support tickets within predefined Service Levels
•    Provide excellent customer service and support to our business units
•    Present to teams and stakeholders on roadmaps and CRM strategy
•    Ability to communicate technical and business concepts to all levels from specialists to executive management
•    Stay up to date with industry trends, emerging technologies, and Dynamics 365 updates.
•    Translate technical information into easy-to-understand business concepts.

Qualifications:

•    Bachelor’s degree in Computer Science, Information Systems, or related field.
•    Microsoft Certified: Dynamics 365 Solution Architect Expert certification plus 2 years experience or 3-5 years related experience. 
•    Proven experience designing and implementing Dynamics 365 solutions, with an emphasis on Customer Service and Omnichannel.
•    Strong knowledge of Dynamics 365 modules, customization, and configuration.
•    Proficiency in Power Platform, Power Apps, and Power Automate.
•    Familiarity with Azure services and cloud architecture.
•    Excellent communication skills and the ability to work effectively in cross-functional teams.
•    Excellent project management skills.
•    Problem-solving mindset and a passion for delivering high-quality solutions.
•    Microsoft Dynamics Certifications a plus
•    Travel 10-20%
 

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $97,400.00 - $146,000.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefit-and-rewards/

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.