CRM Project manager

Description

TripleTen is an EdTech company that helps people from diverse backgrounds acquire new skills and build sustainable careers in tech. We provide hands-on training in software engineering, data analysis, data science, business intelligence analytics, and QA engineering, ensuring our graduates successfully enter the IT industry. Our programs are structured to offer an accessible and practical path to employment.

Now, we’re looking for a CRM Systems Manager to take our sales, marketing, and operations tools to the next level. You’ll own, optimize, and scale the core systems that power our business – from HubSpot (CRM) to Hilos (WhatsApp system) and CallGear (telephony). Your work will streamline workflows, drive automation, and enhance communication efficiency, ensuring we connect with the right people at the right time.

If you love optimizing processes, digging into data, and using automation to drive performance, this is the role for you.

What you will do

• Optimize Telephony Performance: Research industry benchmarks for call connection rates and implement improvements to achieve best-in-class results with CallGear.
• Streamline Sales & Marketing Workflows: Develop a seamless communication system that ensures the sales team only engages with high-intent leads, minimizing wasted effort.
• AI-Powered Telephony Experiments: Collaborate with product managers to test and implement AI-driven enhancements in telephony systems.
• Tool Development & Enablement: Build and enhance internal tools to support the sales team, ensuring adoption and effective usage.
• Cross-Team Collaboration: Work closely with marketing, product, and operations teams to ensure CRM and communication systems align with overall business objectives.
• Data-Driven Decision Making: Monitor key performance indicators (KPIs) to evaluate the effectiveness of communication systems and drive continuous improvement.

Requirements

• 2+ years of experience working with CRM, telephony, and communication tools.
• Hands-on experience with HubSpot, WhatsApp integration tools, and telephony platforms (CallGear or similar).
• Strong analytical skills with the ability to assess data and make optimization recommendations.
• Experience in sales enablement and lead qualification process improvements.
• Comfortable working with cross-functional teams, including sales, marketing, and product.
• Proficiency in English (Upper-Intermediate or higher). Spanish is a plus.

What we can offer you

• Remote-First: Work from anywhere between Europe and LATAM while staying fully connected to our global team.
• High-Impact Role: Own the optimization of core communication systems that drive our sales and marketing performance.
• Autonomy & Ownership: Full control over system improvements and workflow optimizations.
• Work with Cutting-Edge Tools – AI-powered telephony, automation platforms, and data-driven marketing strategies.
• Global Team: Work alongside talented colleagues across the US, LATAM, Israel, Serbia, Georgia, Armenia, and beyond.
• Career Growth: Join a rapidly expanding company with plenty of opportunities for professional development and leadership roles.