In this role you will lead DFINITY's efforts in Customer Relationship Management, in collaboration with the rest of the Global Marketing & Adoption team. You will have the opportunity to adopt a CRM technology and implement it for the DFINITY Foundation, ensuring the principles of inter-departmental collaboration and transparency and data-driven decision making are fostered. You will help develop target personas and create segmented email marketing campaigns to raise engagement and conversion – while at the same time supporting the high quality branding and messaging expected of the Internet Computer Protocol. Additionally, you'll further develop the data analytics capabilities of the team, implementing the new Marketing Dashboard and supporting Leadership with relevant analyses and reports. Working across multiple work streams and projects, you will be championing a user-first mindset for email marketing and data analytics, considering our key target audiences: developers, tech enthusiasts, enterprise, governments, and NGOs.
You will report into the Head of Marketing Strategy & Performance, and will work very closely with the Institutional Affairs, Adoption, Business Strategy, Growth, and Partnerships teams.
This is a hybrid-onsite position, based out of our new office in the heart of San Francisco.
Key responsibilities:
- Plan and execute CRM campaigns and programs, ensuring branding and messaging consistency across all email marketing campaigns
- Ensure campaign testing and continuous data-driven improvement
- Work collaboratively with other teams to generate the campaign assets needed for CRM initiatives
- Engage with vendors for the selection of CRM infrastructure, manage the implementation with a structured project plan and engage internal stakeholders in the process, to ensure alignment and that needs from different teams are met
- Work with agency and internal designers to ensure highly engaging graphic and motion design assets are produced for email marketing campaigns
- Enhance user segmentation via data analysis and marketing research
- Develop User Journeys, Inbound Marketing campaigns
- Improve newsletters with testing and analytics
- Benchmark against best-in-class email marketing campaigns, identify unique opportunities, and remove friction along the customer journey
- Revamp the Marketing dashboard with the right source data and visual presentation
- Provide weekly reports and insights to the wider Marketing team and Leadership
Required skills and attributes:
- 7+ years of proven experience in CRM and email marketing
- 1+ years of marketing experience with blockchain/Web3 projects
- Expertise in data analytics suites and data integration from different channels
- Expertise with A/B testing and continuous improvement
- Excellent copywriting skills and spoken English (bonus points for being multilingual).
- Hands-on, proactive and diligent
- Keen interest in Crypto, Blockchain, DeFi, AI (comfort using decentralized Crypto software such as wallets, DEXs, etc. a plus!)
- An analytical mindset and a proven track record in driving successful email marketing campaigns
- Be process-driven, detail-oriented but also pragmatic and service-focused
- Competent working in a fast-paced environment
- Be able to work in a remote, distributed team
Base Salary Range: $125,000 - $175,000/yr
This position can be considered across multiple levels. Total compensation at DFINITY consists of base salary + generous bonus and is determined based on multiple factors including job leveling, areas of expertise, educational background, geographic location and overall experience.
In addition to the cash components of our offers, we have generous benefits including top tier medical, dental, and vision insurance; disability insurance; life insurance; 401(k); flexible PTO policy in addition to paid holidays.
About DFINITY and the Internet Computer:
DFINITY is a leading contributor to the Internet Computer Protocol (ICP), with a mission to bring the world's compute onto the secure ICP network. Built on its unique third-generation blockchain technology, ICP enables the development and operation of a new generation of unstoppable, tamper-proof, fully decentralized web applications. Its powerful technology can run entire AI models within smart contracts, representing a major advancement for secure AI. Through seamless integration with Bitcoin, Ethereum, and other networks, ICP facilitates multi-chain operations for digital assets and web3.
Join our team of over 250 talented individuals, including world-renowned cryptographers, distributed systems engineers, programming language experts, and industry leaders, who are shaping the future of the internet and web3.
DFINITY was founded in 2016 by entrepreneur and crypto theoretician, Dominic Williams.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Top Skills
What We Do
The DFINITY Foundation’s mission is to build, promote, and maintain the Internet Computer — the world’s first web-speed, internet-scale public blockchain. It enables smart contracts to securely serve interactive web content directly into the browsers of end users, making it possible to build dapps, DeFi, open internet services, and enterprise systems that are capable of operating at hyperscale. The Internet Computer uses smart contracts to power an emerging decentralized ecosystem of interoperable dapps and services, where nearly every system and service can run in reimagined form on public blockchain.
