Company Description
Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester, and in 2021 became a wholly-owned subsidiary of Etsy. Find out more at www.depop.com
Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.
If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to [email protected]. For any other non-disability related questions, please reach out to our Talent Partners.
Responsibilities:
- Ensure the accuracy, cleanliness, and compliance of customer data across platforms
- Act as the CRM guardian of consent to align campaigns with user preferences
- Champion email deliverability best practices within the CRM team, proactively monitoring our sender reputation and overall list hygiene
- Oversee the experiment library, ensuring tests are set up correctly in Braze and recorded accurately in Looker
- Translate data insights into actionable strategies, audience segmentation, and improve data hygiene processes like deduplication and enrichment
- Interact directly with our Braze reps to ensure new features or improvements can be implemented
- Ensure that deeplinks are effectively integrated into CRM campaigns
- Collaborate with insights, product and engineering on CRM data needs and priorities
- Serve as the main CRM contact for troubleshooting and resolving data issues.
- Maintain a solid understanding of the data pipeline and its impact on CRM performance and enablement
Requirements:
- Proficiency in marketing and customer data platforms (e.g., Segment, Braze), experimentation tools (e.g., Optimizely), and visualization tools (e.g., Looker)
- Knowledge of email deliverability; SPAM policies, reputation and best practice
- Strong cross-functional communication skills with the ability to engage in technical discussions across all business levels
- Proficiency in SQL
Additional Information
Health + Mental Wellbeing
-
PMI and cash plan healthcare access with Bupa
-
Subsidised counselling and coaching with Self Space
-
Cycle to Work scheme with options from Evans or the Green Commute Initiative
-
Employee Assistance Programme (EAP) for 24/7 confidential support
-
Mental Health First Aiders across the business for support and signposting
Work/Life Balance:
-
25 days annual leave with option to carry over up to 5 days
-
1 company-wide day off per quarter
-
Impact hours: Up to 2 days additional paid leave per year for volunteering
-
Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.
-
Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant
-
All offices are dog-friendly
-
Ability to work abroad for 4 weeks per year in UK tax treaty countries
Family Life:
-
18 weeks of paid parental leave for full-time regular employees
-
IVF leave, shared parental leave, and paid emergency parent/carer leave
Learn + Grow:
-
Budgets for conferences, learning subscriptions, and more
-
Mentorship and programmes to upskill employees
Your Future:
-
Life Insurance (financial compensation of 3x your salary)
-
Pension matching up to 6% of qualifying earnings
Depop Extras:
-
Employees enjoy free shipping on their Depop sales within the UK.
-
Special milestones are celebrated with gifts and rewards!
Top Skills
What We Do
Depop is the community-powered fashion marketplace to buy and sell circular fashion, with over 30 million registered users in more than 150 countries. Depop is a place for anyone to discover and celebrate their style on their own terms, and to feel good about their fashion choices by extending the lives of millions of garments. The company was founded in 2011 and is headquartered in London with offices in Manchester and New York. Depop has approximately 400 employees dedicated to its mission of building the world’s most diverse progressive home of fashion, that’s kinder on the planet and kinder to people. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company. Depop is an equal opportunity employer. Our mission is to build the world’s most diverse progressive home of fashion. To do this, we encourage people from underrepresented communities to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees. We’re continuing to build recruitment processes that are fair and welcome requests for reasonable adjustments required throughout your interview experience with us. Depop supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets
