Credit Support Specialist

FUNCTION: Provides support to Commercial Credit Analysts by prepping the underwriting process in Lending Cloud for all incoming work requests for Commercial Banking Lenders, Main Street Banking Lenders, and Retail Banking Lenders, Portfolio Managers, and the Special Assets Group. Provides a review of loan submission packages, determines completeness of packages for release to the underwriting queue, and other pre and post- underwriting functions, as detailed herein. The position works closely with the Credit Support Specialist Supervisor, Main Street and Retail Banking Lenders, Portfolio Managers and Commercial Credit Analysts on a daily basis.

ACCOUNTABILITIES:

Pre-Underwriting:

• Provide guidance to Lending Cloud users and general assistance to Lending Cloud users as needed.
• Review submission packages necessary to underwrite work requests in Lending Cloud
• Obtain related third-party reports such as personal credit bureau reports, Certificates of Good Standing, UCC-11 searches, OFAC, and environmental reports.
• Monitor the Credit Support team mailbox and completing requests within a timely manner.
• Organize the Team’s pipeline and provides guidance to Analysts on request flows

Underwriting:

• Develop knowledge of FICO scoring to begin assessing potential declinations and completing the FICO scoring model for those submissions deemed likely to be declined
• Developing skills to underwrite new money loans eligible for FICO scoring based on loan size and business aggregate exposure using the FICO scoring model and Business Loan Application.

Portfolio Maintenance:

• Complete covenant testing as requested by the Commercial Banking Loan Officer and/or Portfolio Manager. 
• Complete spread requests as requested by Commercial Banking Loan Officer and/or Portfolio Manager. 
• Monitoring the cash secured and marketable security reports on a monthly basis to ensure our collateral position is accurate. 

Compliance and Control:

• Assist in ensuring that the Bank is in compliance with local, state and federal regulations
• Monitor compliance with Regulation B, issuing Incomplete Notices to customers as needed when information is missing that prevents the Team from completing underwriting in a timely basis

General Accountabilities:

• By completing preliminary underwriting duties ensures that the underwriting process is most efficient and effective
• Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
• Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook
• Provide back-up support to the Senior Credit Support Specialist
• Performs additional duties as requested

Competencies:

• Adaptability/Flexibility – adapts to change, is open to new ideas, takes on new challenges

• Teamwork – promotes a team atmosphere, selflessly pitches in, shares information, partners well with others
• Initiative – takes action, operates as a pro-active self-starter, acts on opportunities to improve
• Integrity/Ethics – deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad
• Interpersonal Skills – has good listening skills
• Productivity – manages time well, handles information flow well, accepts accountability, meets accuracy standards

Knowledge/Skills/Experience Requirements:

• High school diploma or equivalent required. College Degree with emphasis in Business/Accounting/Finance preferred
• Required to attend training sessions on an ongoing basis to improve professional skills
• Strong personal computer skills required and specific familiarity with appropriate software preferred
• Ability to work with little supervision and make independent decisions.
• Excellent customer service skills required
• Strong communications skills, verbal and written required
• Ability to manage multiple tasks concurrently and prioritize essential

Physical Demands/Conditions Requirements:

• General office environment.
• Moderate lifting (to 35 lbs.) required; moderate reaching, walking, sitting and standing required

Equipment/Software Used:

• Computer
• Microsoft Office Suite
• Lending Cloud underwriting platform
• Internet-based applications

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.