About the role
At DS Smith in Caerphilly we’re looking for an enthusiastic Credit Controller to help us protect the investment in our debtors and improve the return by achieving agreed targets and reporting results to senior management. We have a global list of customers who use us for their packaging and recycling needs and you’ll ensure that those customers can confidently pay us within agreed timelines.
Within this role you’ll carry out collections as defined by our group credit policy, taking responsibility for the collection and administration of monies due from our customers. You’ll manage and control a portfolio of customer accounts, ensuring payments are received within the agreed contractual terms. You’ll deal with customer invoice queries, ensure cash payments targets are achieved and monitor any customers with outstanding debt. You’ll also be required to maintain our sales ledgers, prepare monthly statements and reconcile accounts.
About you
Minimum requirements
- A proven track record of B2B Credit Control & Collections.
- Track record of reducing aged debt.
- Experience in dispute management.
- Strong numeracy skills.
- Strong attention to detail and ability to analyse data and reports.
- High degree of computer literacy and system proficiency, ideally in Excel and SAP.
- Excellent customer service skills.
- Able to increase productivity through continuous improvement of credit control and accounts receivable processes.
Preferred requirements
- Similar role held within a manufacturing background.
- Shared Service experience would be beneficial.
Benefits
- Competitive salary
- Discretionary bonus
- 25 days holiday, plus bank holidays
- Pension scheme, life assurance and income protection
- Digital GP Service
- Employee assistance programme
- Cycle to work scheme
- Retail discounts
Location: Caerphilly - we operate a hybrid model, so you'll spend 3 days a week in the office and 2 at home as standard
About us
We’re DS Smith, the FTSE100 company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, proudly employing over 30,000 people, and supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America.
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
Top Skills
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products.
Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
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