Credit Controller

Infopro Digital group are recruiting for a Credit Controller on a contract basis for 3-6 months in our London offices.

The best of both worlds. That is what a position with Infopro Digital offers you. We are first a global company with 4,000 employees and annual revenues of over half a billion dollars with a presence in 18 countries. Through our market-leading brands, we serve five professional communities – insurance and finance, automotive aftermarket, construction, retail, and industrials – enabling our clients to make informed business decisions and create new opportunities.
Secondly, our global brands focused on the financial services industry, known collectively as Risk Global, is a 300-person organisation with offices in Hong Kong, London, Nashville, and New York. Working at Risk Global means being part of a company that has strong financial backing, while at the same time giving you the power to truly make a difference.

In this role you will ensure money is collected from customers according to the terms and conditions of contracts, resolving customers invoice queries in a timely manner to facilitate payment and ensuring collections are in line with set targets.

Main Duties and Responsibilities:

As a key member of the credit control team you will work on:

• Chase outstanding balances by phoning, e-mailing, sending letters, issuing statements etc
• Issue letters to companies whose accounts are overdue, with next steps if payment is not made by deadlines.
• Resolve customer queries regarding payments and invoice queries as quickly and efficiently as possible.
• To raise any necessary invoice or credit notes on customer accounts.
• Transfer and allocate payments.
• To meet monthly cash collection targets set by the Credit Control Manager to reduce company debt and debtor days.
• Liaise with all other departments, including working closely with the Sales team to ensure excellent customer service is maintained at all times.
• General administration of accounts including updating customer contacts, addresses and PO numbers.
• Work alongside the Sales team and Client Services team to manage and restructure customer accounts.

You will report to credit control manager

• Previous experience in a Credit Controller position is essential
• The ability to manage difficult conversations, whilst maintaining a positive relationship with customers.
• Persistence
• Assertiveness
• Motivated

• Strong problem solving skills

• Excellent communication skills over the phone and in writing.
• Strong organisational skills
• Experience of dealing with a high volume of customer accounts
• Able to work to set deadlines
• Good team player
• Good knowledge of Excel

• This role is hybrid based in London
• We have plenty of options for your working preferences.
• A fantastic holiday allowance that increases as you spend longer with the company
• Take your birthday off…on us
• Access to a 24/7/365 Employee Assistance Programme offering support and guidance around all areas of wellbeing and mental health, including face-to-face counselling.
• Access to our extensive learning programmes, through our dedicated platform, Generation Infopro
• Paid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of others

What you’ll get

Our global employee benefits include:

• 25 days annual leave (rising up to 30 days)
• Group personal pension plan
• Life assurance
• Interest free season ticket loan (STL)
• Childcare vouchers
• Private medical insurance
• Employee assistance programme
• Bonusly employee recognition
• Employee discount scheme
• Eye-care Vouchers
• Discounted gym membership
• Agile/remote working
• Additional life assurance
• Bike to work
• Buying holiday
• Dental insurance
• Give as you earn
• Add partner to gym membership
• Health cash plan
• Personal accident insurance

Learn more about us

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.