Credit Analyst I

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Title: Analyst I
Salary Band: 4
Position Level: Professional
Location: Lagunilla, Heredia
Direct Reports: No

General Purpose of the Position:
The job is predominantly analytical, requiring specialized training and frequent exercise of discretion and judgment. Knowledge is generally acquired through a prolonged course of study and/or specialization through years of accumulated work experience in the field of accounting or finance.
An analyst who performs analytical work in the field of accounting or finance. Applies professional knowledge to synthesize information and draw conclusions based on the requested requirements.

Main Responsibilities:

• Maintains the accounts of complex corporate clients globally, according to the categories and service level established by Thermo Fisher Scientific.
• Provides customer service by responding to and resolving customer disputes and ad-hoc questions that require complex investigation; collaborates by escalating inquiries and providing updates to leaders; proceeds with negotiation and dispute resolution; educates business partners on best practices to drive compliance throughout the company.
• Supports document processing and data management by validating them for problem resolution through exhaustive analytical reviews in multiple systems; calculates and enters transactions that affect financial statements; completes complex investigations for fund movements; compliance and contract verification; reviews and investigates the general ledger, financial statements, and transactional system entries to identify and resolve transaction discrepancies; analyzes accounting activity and investigates to identify causes of problems presented by customers or control procedures.
• Contributes to quality control by reviewing documentation for accuracy and compliance with standards; notifies the leadership team of quality issues or concerns, identifying data trends and problems in systems and/or processes.
• Completes assigned work and priorities using policies, data, and resources; collaborates with managers, coworkers, clients, and other stakeholders in the processes; identifies priorities, deadlines, and expectations; determines and recommends ways to address improvement opportunities; adapts and learns from change, difficulties, and feedback provided.
• Complies with the company's policies, procedures, and standards of ethics and integrity by implementing related action plans; utilizing the open-door policy; and applying them in process execution.
• Maintains engagement and communication through phone, email, chat, or any other means with internal and external clients involved in the processes.
• Supports internal and external audit processes by maintaining complete and correct operational procedure controls and providing requested information.
• Identifies opportunities for optimization and continuous improvement of department-related processes, to establish new strategies and apply best practices.
• Provides support and/or advice to team members in the investigation and resolution of any questions that may arise at the process level in medium complexity scenarios.
• Provides support and performs any other request required by the company's needs.

Basic Requirements (essential):

• University Technician or bachelor's degree student in Accounting, Administration, and Finance and/or equivalent to a minimum of 4 years of experience in the accounting/finance area.
• Experience in Shared Service Centers.
• English level B2+.
• MS Office: Word, PowerPoint, Outlook - Intermediate Excel.
• Experience in banking portals.
• Experience in at least the following ERP systems (SAP, Oracle, JDEdwards, and/or Mainframe).

Competencies:

• Put the customer first.
• Own your results.
• Find a better way to do things every day.