Creative Operations Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Overview:

Genesys is seeking a Creative Operations Manager to support our dynamic team of brand designers, art directors, video producers, animators, and marketing creatives. Reporting into the Sr. Director of Creative Design, the Creative Ops Manager is equal parts strategic creative mechanics and hands-on Asana management. You’ll collaborate with creative leadership, the marketing PMO, and cross-functional teams to keep the creative process running smoothly while enabling the team to focus on producing exceptional work.

Location: US Remote (fully remote in US, not limited to the states that the job posting is tagged to)

Responsibilities:

• Team Operations: Manage processes, creative briefs, tools, and workflows to ensure the creative team operates efficiently and collaborates seamlessly across projects.
• Project Intake & Planning: Partner with the creative leadership to develop multi-phased project plans and collaborate with marketing PMO on requests that require advanced technical creative understanding.
• Creative Resourcing and Capacity Management: Balance workloads, availability, and project priorities to ensure deadlines are met while maintaining a sustainable pace for the team.
• Reporting and Insights: Monitor team capacity, project turnaround times, and utilization, and capture metrics from marketing on the impact of creative work ROI.
• Strategic Alignment: Ensure creative projects align with brand strategy and company goals, adjusting processes as needed in a fast-moving SaaS environment.

Requirements:

• 7+ years of experience in creative operations or design production management, with a deep understanding of creative mechanics for a SaaS or tech brand.
• Creative Operations Expertise: Proven experience managing the logistics of project plans and team operations, ideally in SaaS or tech.
• Interdisciplinary Understanding: Recognizing the nuances of video production, motion graphics, marketing design, and traditional design, and adjusting workflows to accommodate their unique needs.
• Technical Expertise: Workflow understanding in creative software (Figma, Adobe Creative Suite) and expertise in Asana.
• Collaborative Approach: Strong communication and interpersonal skills to liaise effectively between the creative team, marketing PMO, stakeholders and leadership.
• Organizational Skills: Ability to structure and manage complex projects with multiple dependencies while keeping everything on track.
• Problem Solving: Ability to anticipate challenges, identify bottlenecks, and develop creative solutions to keep workstreams moving.
• Metrics-Driven Thinking: Experience using data to inform decisions, optimize processes, and track team performance.
• Adaptability: Comfort working in a fast-paced environment where priorities can shift quickly.

Bonus Qualifications:

• Experience managing external resources, such as agencies or freelancers, including writing SOWs and overseeing onboarding.
• A background in a creative discipline, such as design, animation, or video production, to better understand team needs.

#LI-DNP
#LI-DNI

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$97,000.00 - $180,000.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.