CPQ Support Analyst – Aruba

CPQ Support Analyst – Aruba

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.

The role will form part of the WW Aruba Pricing Operations Team and will report to Aruba CPQ Management.

Given the coverage of this role the ideal candidate will be comfortable with changing priorities and a large variety of roles. Role will predominantly cover North American functionality and testing and will be covering North American time zone, however some testing tasks will extend also to cross coverage with APJ and EMEA.

This role will focus heavily on systems / process design, testing, de-bugging and enhancements, steering toward Aruba having best in class environments in support of our field Sales teams. In this role, you will need a keen understanding of the business requirements, and work with our broader IT teams to ensure these are implemented successfully. Every possible outcome will need to be considered, as well as challenged.

This role will afford the right candidate the opportunity to join a medium sized Pricing & Operations team covering multiple regions for the Aruba BU within HPE.

The role is heavily varied, with many tasks to be completed daily ranging from creation of Change Requests, User Stories, to system administration, system testing as well as upskilling to offer support across the team.

How you´ll make your mark:

• Become efficient with all sales related systems, tools and processes to a level that allows provision of an exceptional service to the sales team
• Identify potential issues and problems with tools or process and escalate them for resolution to prevent interruption to the work of the sales team
• System table change ownership for business and pricing process functionality
• Training and educating new members of the team within the systems environment
• Complete all necessary elements of User Acceptance Testing, as well as Move to Production participation (weekend work necessary)
• User Story creation, CR logging during UAT and MTP, conversion of CR's to Requirement Changes. Production issue logging and tracking in multiple environments
• Negative / Regression testing
• Escalation management linked to all elements of the systems capabilities
• Collaborating across multiple functions and BU’s
• Supporting WW Aruba as needed with UAT and MTP activities
• Defect grouping with multiple regions during UAT & MTP and centralized CR logging
• Preparation of data for QDM/Optimus entries for all regions
• Functionality cross check between regions

About you:

• A strong business mindset is key, with a ‘run to the fire’ attitude; driving an action-oriented culture: you deliver on your promises,
• Intellectual curiosity, humility, accountability and positive approach,
• Fluency in written and spoken English is necessary,
• 3+ years of experience in an MNC is preferred,
• System experience will be a distinct advantage; SFDC, BMI, NGQ, etc
• The ideal candidate will be analytically minded; a decisive problem solver; focused, organized & driven; self-starter; have strong communication skills; passion & pride in their work; flexibility to adjust to requirements and ability operate in a dynamic and fast changing environment

#mexico

We offer:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales Operations

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.