Country Manager - Australia and New Zealand

Resuscitation, ZOLLMED.com

As the Country Manager for ANZ, you will be responsible for leading the strategic direction, business operations, sales, and market growth of ZOLL’s medical solutions across Australia and New Zealand.This high-impact position calls for a visionary leader with extensive experience in managing multi-disciplinary teams, driving business performance, and fostering a strong market presence.You will oversee all facets of the ANZ operations, building partnerships, driving sales strategies, ensuring regulatory compliance, and optimising operational efficiency. This role is an excellent opportunity for an energetic, customer-focused leader committed to achieving outstanding results in the healthcare sector.ZOLL Medical is a global leader committed to developing and providing life-saving resuscitation and acute critical care technology. Our innovative products and services empower health professionals and emergency responders to save lives in complex and critical situations. With a dedication to excellence, patient outcomes, and advancing technology, ZOLL is transforming emergency medical care worldwide.ZOLL is focused on improving outcomes with novel resuscitation and acute critical care technology. Our medical products and software solutions help clinicians, EMS and fire professionals, lay rescuers, and the military provide lifesaving care every day. ZOLL delivers technology that advances emergency care and benefits patients.Strategic Vision and Leadership

• Develop and execute a comprehensive strategic business plan tailored to the ANZ market that aligns with ZOLL’s global and regional goals.
• Provide motivational leadership to all functional departments within the country, including sales, operations, customer support, marketing, and regulatory affairs.
• Collaborate with regional and global management teams to ensure alignment on market priorities, strategic initiatives, and business objectives.
• Build and communicate a clear vision and mission for the business, cultivating a high-performance culture of innovation, collaboration, accountability, and results.
• Drive ZOLL Medical’s positioning as a leader and trusted partner in resuscitation and critical care technology across ANZ.

Sales and Revenue Growth

• Lead and drive the overall revenue growth strategy for the ANZ market, maximising market share and expanding Zoll’s presence in new and existing customer segments.
• Directly oversee the sales organisation, setting sales targets, managing key accounts, and optimising the performance of sales representatives and distributors.
• Identify and evaluate new business opportunities, including emerging market trends, strategic partnerships, and distribution networks, to generate sustainable revenue growth.
• Implement best practices in pipeline management, sales forecasting, customer segmentation, and market penetration strategies, ensuring accurate and actionable insights.
• Develop and maintain strategic relationships with key customers, healthcare providers, industry partners, and government bodies.

Sales Leadership and Strategy Development

• Develop and execute a robust sales strategy aligned with global and regional objectives, driving significant revenue growth and expanding market share in ANZ.
• Lead, mentor, and empower a high-performing sales team, cultivating a results-oriented culture centred on accountability, motivation, and customer success.
• Identify and prioritise key growth opportunities, new customer segments, and emerging markets, developing strategic go-to-market plans to capitalise on these opportunities.
• Build and maintain a comprehensive sales funnel, using tools and systems to accurately forecast and report sales performance, key wins, and potential risks.

Customer Acquisition, Retention, and Key Account Management

• Drive new customer acquisition through targeted prospecting, lead generation, and relationship building, ensuring ZOLL’s solutions align with market needs and customer expectations.
• Maintain and grow relationships with key customers, stakeholders, and industry partners, ensuring customer satisfaction, long-term loyalty, and advocacy.
• Collaborate closely with sales representatives and distributor partners to identify key accounts, develop account-specific strategies, and deliver tailored value propositions.
• Actively engage in customer meetings, site visits, and presentations, demonstrating deep knowledge of ZOLL’s product portfolio and their clinical and operational benefits.
• Act as an escalation point for complex customer issues, demonstrating a commitment to quick problem resolution and building trust and credibility with key accounts.

Operational Excellence and Efficiency

• Oversee and collaborate with all country-level operational functions, including supply chain, logistics, warehousing, customer service, and tech service operations, to ensure smooth and efficient business processes.
• Optimise resource allocation, cost management, and process efficiency to deliver cost-effective solutions and improve overall operational performance.
• Work closely with internal departments such as global operations, marketing, sales, HR, finance, regulatory, and product management to ensure seamless collaboration and integration.
• Drive and monitor the execution of quality improvement initiatives, leveraging technology, data, and process enhancements to deliver outstanding service to customers.

Customer Service and Technical Support

• Ensure that the highest standards of customer service and technical support are delivered to customers and stakeholders across the region.
• Serve as a key escalation point for critical customer issues, demonstrating a commitment to resolving problems promptly and effectively.
• Foster a culture of customer-centricity, prioritising responsiveness, proactive communication, and continuous improvement in service delivery.

Team Building and Talent Development

• Work with HR and other departments to recruit, hire, onboard, and develop talent to create a high performing, engaged, and motivated team that embodies ZOLL Medical’s values and culture.
• Provide coaching, mentorship, and career development opportunities to direct reports, fostering a collaborative, inclusive, and results-driven work environment.
• Set clear performance objectives, conduct regular performance reviews, and drive accountability and recognition for strong performance.
• Promote diversity, equity, and inclusion within the organisation, creating an environment where employees from diverse backgrounds can thrive and contribute to the business’s success.

Regulatory Compliance and Quality Assurance

• Ensure strict compliance with local and regional regulatory requirements, industry standards, and ZOLL Medical’s internal policies governing the sale and distribution of medical devices.
• Collaborate with regulatory bodies to facilitate timely product registrations, approvals, and market access, ensuring adherence to all regulatory guidelines.
• Champion a safety-first culture and drive the continuous improvement of quality management systems, policies, and procedures across all business functions.

Financial and P&L Management

• Take full ownership of the ANZ country P&L, budgeting, forecasting, and financial performance management, ensuring profitability and cost-effectiveness.
• Implement effective financial controls, cost controls, and performance metrics to monitor and drive business results.
• Identify and manage risks, ensuring financial transparency and adherence to fiscal discipline across all operational areas.
• Collaborate closely with regional and local finance teams to deliver accurate reporting, financial analysis, and recommendations for strategic decision-making.

External Relations and Market Advocacy

• Represent ZOLL Medical in public forums, industry conferences, healthcare events, and community engagements to strengthen brand awareness and enhance credibility.
• Foster and cultivate key relationships with government agencies, healthcare organisations, advocacy groups, and other stakeholders to influence healthcare policy and drive market access.
• Partner with industry associations, public health bodies, and other influential organisations to promote ZOLL Medical’s products and initiatives.

Innovation and Market Adaptation

• Stay ahead of industry trends, customer needs, competitive dynamics, and technology advancements relevant to ZOLL Medical’s products and solutions.
• Drive product innovation, market adaptation, and customer-centric initiatives, leveraging customer feedback, industry research, and market data.
• Work closely with the product management, engineering, and marketing teams to tailor offerings to market demands and regulatory requirements.

Change Management and Organisational Agility

• Lead and drive organisational change initiatives, ensuring effective communication and the smooth implementation of new processes, technologies, or organisational structures.
• Foster an environment of agility and continuous improvement, enabling the business to respond swiftly and effectively to evolving market conditions.

Qualifications and Skills:

• Bachelor’s degree in business, Healthcare, or a related field is required; master’s degree (MBA, MHA) preferred.
• Experience: At least 10-15 years of progressive leadership experience in the healthcare, medical device, or related industry, with significant experience in a country or regional leadership role.
• Proven Leadership Abilities: Demonstrated ability to lead cross-functional teams, inspire and engage employees, and achieve organisational objectives.
• Commercial and Strategic Acumen: Expertise in developing and executing business plans, sales strategies, and market growth initiatives that drive revenue and profitability.
• Operational Expertise: Comprehensive understanding of supply chain, customer service, quality, and regulatory operations.
• Financial Acumen: Strong ability to manage P&L, budgeting, forecasting, and financial analysis.
• Customer and Stakeholder Focus: Demonstrated success in building and maintaining strong relationships with customers, industry leaders, and regulatory bodies.
• Communication and Influence: Exceptional communication, negotiation, and public speaking skills, with the ability to influence diverse audiences and drive alignment.
• Adaptability and Cultural Sensitivity: Ability to work effectively in a multicultural, complex business environment, with an understanding of ANZ market dynamics and customer expectations.
• Ethics and Integrity: Deep commitment to ethical business practices, patient safety, quality standards, and corporate values.

Work Environment:This role involves significant travel within Australia and New Zealand and occasional International travel. The Country Manager will work in a fast-paced, results-driven, and collaborative environment, requiring strong adaptability, resourcefulness, and customer focus.Key Skills

• Excellent verbal and written communication skills
• Intermediate skills in Office 365, Word, PowerPoint and Excel, and databases
• Ability to manage ongoing projects
• Time management skills
• Strong communication skills.
• Attention to detail.
• Flexible and adaptable to changing needs.
• Creativity
• People management skills
• Excellent organisational skills

Commitment to the quality, environment, health and safety and proactively reporting any risks and issues to your Manager or SupervisorCarrying out the roles and responsibilities as detailed in the quality, environment, health and safety policies and proceduresUnderstanding the company mission, vision, policies, objectives and other requirements of the quality, environment, health and safety management systemYour involvement is essential in identifying potential hazards that can be eliminated, or minimised, before injuries occurParticipating in trainings, inductions, and Toolbox TalksTake reasonable care for your own health and safetyTake reasonable care that your acts or omissions do not adversely affect the health and safety of other personsPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.