Customer Support Analyst

Remote, Latam, Full Time, Individual Contributor, 1 year of experience

Who We Are

At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies access to leading payment capabilities, allowing them to engage customers confidently and maintain global business operations with seamless payment integrations worldwide.

Shape your future with Yuno!

We are Orchestrating the best high-performing team! If you are an Customer Support Analyst ambitious and passionate about innovation, joining Yuno will allow you to transform your passion into real high-impact solutions, contributing to our global expansion.

As a Customer Support Analyst you will be part of the Implementation & Technical Account Manger Team.

🟣 Your challenge at Yuno 

• Test software products for overall stability and reliability.

• Create and manage test cases for regression; create automation and performance testing.

• Estimate, prioritize, plan, setup test environment, and conduct testing activities.

• Identify, record, document thoroughly and track bugs using JIRA.

• Perform thorough regression testing.

• Analyze test results and prepare test summary reports.

• Provide usability feedback on UX/UI.

• Design, develop, and execute automated tests using industry-standard testing frameworks and tools.

• Create, maintain, and enhance automated test suites to cover various aspects of payment processing, including payment gateways, transaction flows, and payment security.

• Identify test scenarios and use cases for automation, considering various payment methods and scenarios.

🟣 Skills you need

Minimum Qualifications

• Basic knowledge in monitoring tools 

• Passionate about technology

• Proficiency in Jira

• Customer empathy and focus

• Problem-solving

• Fluent English.

🟣 What we offer at Yuno

• Competitive Compensation

• Remote work - You can work from everywhere!

• Home Office Bonus - We offer a one time allowance to help you create your ideal home office.

• Work equipment

• Stock options

• Health Plan wherever you are

• Flexible Days off 

• Language, Professional and Personal growth courses