Correspondence Supervisor

✨ Calling All Organizational Wizards! ✨

Are you the type who loves keeping things running smoothly, coaching a rockstar team, and turning everyday tasks into opportunities for growth? If so, we’ve got the perfect role for you!

We’re looking for a Correspondence Supervisor to lead our Correspondence Department with energy, organization, and a knack for keeping the team motivated. You’ll be the master of scheduling, the guru of coaching, and the go-to for training and development — all while making sure our day-to-day operations flow like a dream.

If you’re ready to make an impact, support a fantastic team, and help us keep the communication wheels turning, we want to hear from you!

About Us:

At Alleviate Financial Solutions, we’re transforming lives every day by offering innovative debt relief solutions. As one of the fastest-growing companies in the industry, we are on a mission to help individuals and families regain financial freedom and build a brighter future.

Our vision? To become the next-generation financial services company that guides people from debt to WEALTH.

Here’s what you’ll enjoy:

• Opportunities for career growth and advancement.
• A supportive, mission-driven team passionate about making a difference.
• Company perks like swag, catered lunches, teambuilding activities, and quarterly events.
• State-of-the-art amenities, including designer living rooms, wellness spaces, cafes, and a fitness center.
• A culture of recognition, appreciation, and celebration.
• Our 30,000 sq. ft. headquarters in Irvine, CA is more than just an office—it’s a second home where collaboration, growth, and innovation thrive.

COMPENSATION:

• $25.00 per hour

WHAT MAKES US THE BEST?

• Energetic, supportive, and collaborative working environment 

• Continuous employee development, coaching, and training 

• Work-life balance 

WHAT YOU'LL DO: 

The Correspondence Supervisor will assist with the delegation of work in the Correspondence Department. The Supervisor is responsible for all associate scheduling, coaching, development, and training for Correspondence Associates on the operations floor. 

• Read incoming correspondence to determine disposition and needed actions. 
• Prepare business correspondence, as needed. 
• Ensure the office is adequately stocked with mail supplies and all supplies which are necessary for the function of the Correspondence Department. 
• Aid in handling disciplinary actions and personnel matters for the department.
• Prepare periodic reports for Management, as requested.
• Respond to questions or inquiries from Correspondence Associates.
• Maintain detailed records of Correspondence activities.
• Prepare department reports at the request of Leadership.
• Update and maintain policies and procedures for department, ensure that Correspondence Associates are trained in implemented and standing policies and procedures.
• Coach and train Correspondence Associates to achieve goals and set expectations. 
• Provide feedback to Correspondence Associates as needed to manage and improve performance.
• Work closely with internal departments to resolve inquiries.
• Act as of the main point of contact for internal and external departments with regards to inquiries for the Correspondence Department.
• Ensure timely responses are garnered for internal and external departments.
• Communicate all Company and job-related information to staff members and the executive teams.
• Continuously improve through feedback. 
• Assist other departments with additional duties and incoming overflow calls. 
• Attend training and department meetings. 
• Follow all policies and procedures for the department and Company, including personnel policies and expectations as outlined in the Employee Handbook. 
• Other duties as assigned. 

WHAT YOU'LL NEED:

• High school diploma or GED required.
• Minimum 2 years of experience preferred.
• Phone system and CRM experience preferred.
• Computer literacy.
• Typing 45 plus words per minute.
• Highly motivated.
• Knowledgeable of MS Office products.
• Customer focus, optimizes work processes, collaborates, communicates effectively, instills trust, situational adaptability, and self-development.

ADDITIONAL PERKS & BENEFITS:

• Health, dental, and vision benefits available after 30 days of employment 
• Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more! 
• 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
• Paid holidays
• 401(k) that can be elected from day 1 of employment! 
• The opportunity to work alongside an incredible group of people who are all driven to help others

Job Type: Full-time, non-exempt

Schedule: 8-hour shift, Monday to Friday 
Location: Irvine, CA 

We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others. 
Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This position must pass a post-offer pre-employment criminal background check.