✉️ Love Words, Details & Delivering Top-Notch Service? We’ve Got the Role for You! ✉️
If you’re a master of written communication with a keen eye for detail and a passion for keeping clients informed and happy, we want YOU on our team!
As a Correspondence Associate, you’ll be the behind-the-scenes hero, ensuring client communications are accurate, timely, and professional. Whether you’re drafting letters, processing important documents, or adding a personal touch to client interactions, you’ll play a vital role in making sure our clients feel heard and supported — all through the power of the written word.
If you’re ready to put your communication skills to work in a fast-paced, supportive team environment, this is the perfect opportunity for you!
About Us:
At Alleviate Financial Solutions, we’re transforming lives every day by offering innovative debt relief solutions. As one of the fastest-growing companies in the industry, we are on a mission to help individuals and families regain financial freedom and build a brighter future.
Our vision? To become the next-generation financial services company that guides people from debt to WEALTH.
Here’s what you’ll enjoy:
- Opportunities for career growth and advancement.
- A supportive, mission-driven team passionate about making a difference.
- Company perks like swag, catered lunches, teambuilding activities, and quarterly events.
- State-of-the-art amenities, including designer living rooms, wellness spaces, cafes, and a fitness center.
- A culture of recognition, appreciation, and celebration.
- Our 30,000 sq. ft. headquarters in Irvine, CA is more than just an office—it’s a second home where collaboration, growth, and innovation thrive.
COMPENSATION:
- $20.00 per hour
WHAT MAKES US THE BEST?
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Energetic, supportive, and collaborative working environment
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Continuous employee development, coaching, and training
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Work-life balance
WHAT YOU'LL DO:
The Correspondence Associate plays a vital role in managing and processing client correspondence efficiently and accurately, in addition to providing additional levels of customer service to our clients via written communications.
- Review, sort, and organize incoming mail and email correspondence.
- Review incoming communications to determine necessary actions and appropriate disposition.
- Prepare professional business correspondence, as required.
- Utilize email and internal communication platforms, as well as tools like Zendesk and CRM systems.
- Provide written support to clients, addressing their inquiries and concerns.
- Document interactions and update client accounts accurately.
- Collaborate with internal departments as needed to facilitate effective communication and resolution of issues.
- Perform functions within the CRM system as required to maintain organized records.
- Act as a Zendesk agent, responding to inquiries and managing ticket resolutions.
- Exhibit a strong sense of urgency in addressing time-sensitive and legally important matters, demonstrating a self-driven approach to responsibilities.
- Follow all policies and procedures for the department and Company, including personnel policies and expectations as outlined in the Employee Handbook.
- Other duties as assigned.
WHAT YOU'LL NEED:
- High school diploma or GED required.
- Knowledgeable of MS Office: Word, Excel, and Outlook.
- Highly motivated with a sense of urgency in providing adequate customer service in a timely manner.
- Ability to type 45 plus words per minute.
- Computer literacy.
- Ticketing system experience (such as Zendesk or a similar platform), CRM, and telephony preferred.
- Administrative or office experience preferred.
ADDITIONAL PERKS & BENEFITS:
- Health, dental, and vision benefits available after 30 days of employment
- Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more!
- 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
- Paid holidays
- 401(k) that can be elected from day 1 of employment!
- The opportunity to work alongside an incredible group of people who are all driven to help others
Job Type: Full-time, non-exempt
Schedule: 8-hour shift, Monday to Friday
Location: Irvine, CA
We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others.
Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This position must pass a post-offer pre-employment criminal background check.
Top Skills
What We Do
ALLEVIATE FINANCIAL SOLUTIONS is a premier provider of best-in-class performance based consumer debt relief services. We are committed to providing the highest level of customer care across our organization. From our performance-based fee structure and account management systems to our industry-leading service area, all aspects of our program are designed with our consumers in mind. Our programs are custom tailored to the financial situation of each client and are continuously evaluated for quality and performance improvement. We hold ourselves, and our level of service, to a high standard of excellence and will not rest until our clients are debt free. OUR MISSION is to help individuals facing true financial hardships get back on their feet and regain control of their fiscal freedom, one debt at a time.
