Correspondence Associate

Are you passionate about supporting customers and ensuring they have the best experience possible? If you have a keen eye for detail and a love for organization, we have the perfect role for you!

As a Correspondence Associate at Alleviate, you’ll be an essential part of our mission to provide exceptional service. In this role, you will manage client communications with care, sorting, processing, and filing correspondence to keep everything running smoothly.
Schedule: 8-hour shift, Monday to Friday, 8AM - 5PM
Location: Fully In-Office (Irvine, CA)
Compensation: $20 per hour 
ABOUT THE COMPANY: Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 500 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth and promotions. We are currently investing heavily in marketing and technology to ensure continued growth.

OUR HOME: Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state of the art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped work stations, and a free fitness center. We offer catered lunches, on-site food trucks, in-office games, paid parking, quarterly parties & events, volunteer events, and much more! 

OUR CULTURE: Why do our employees love working here? 

• Pay incentives including Commissions & Bonuses 

• Company-branded clothing and accessories 

• Consistent employee recognition and appreciation

• Company-sponsored events and volunteer opportunities 

WHAT YOU'LL DO:

The Correspondence Associate plays a vital role in managing and processing client correspondence efficiently and accurately, in addition to providing additional levels of customer service to our clients via written communications.

• Review, sort, and organize incoming mail and email correspondence. 

• Exhibit a strong sense of urgency in addressing time-sensitive and legally important matters, demonstrating a self-driven approach to responsibilities. 

• Act as a Zendesk agent, responding to inquiries and managing ticket resolutions. 

• Perform functions within the CRM system as required to maintain organized records. 

• Collaborate with internal departments as needed to facilitate effective communication and resolution of issues. 

• Document interactions and updates in client accounts accurately. 

• Provide written support to clients, addressing their inquiries and concerns. 

• Utilize email and internal communication platforms, as well as tools like Zendesk and CRM systems. 

• Prepare professional business correspondence as required. 

• Review incoming communications to determine necessary actions and appropriate disposition. 

• Follow all policies and procedures for the department and Company, including personnel policies and expectations as outlined in the Employee Handbook. 

• Other duties as assigned. 

WHAT YOU'LL NEED:

• High School Diploma or GED required

• Administrative or office experience preferred

• Ticketing system experience (such as Zendesk or a similar platform), CRM, and telephony preferred

• Computer literacy 

• Ability to type 45 plus words per minute 

• Highly motivated with a sense of urgency in providing adequate customer service in a timely manner

• Knowledgeable of MS Office: Word, Excel, and Outlook

We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others. 
ADDITIONAL PERKS & BENEFITS:

• Health, dental, and vision benefits available after 30 days of employment 
• Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more! 
• 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
• Paid holidays
• 401(k) that can be elected from day 1 of employment! 
• The opportunity to work alongside an incredible group of people who are all driven to help others

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This position must pass a post-offer pre-employment criminal background check.