Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
About Us
Wilhelmsen Ship Management is one of the world’s largest third-party ship managers originated from Oslo, Norway with over 20,000 employees including our seafarers with a portfolio of more than 450 vessels and counting. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail.
We offer a culture and vibrant work environment of strong leadership, collaborative, career development, work-life balance and a job that is both challenging and stimulating. All team members are empowered with the freedom to influence each other as long it complies with our Company’s values and vision.
Main Responsibilities
The position is responsible to perform the following activities:
Trip Planning & Ticketing
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Prepares travel itineraries according to traveller requests and corporate travel policies
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Creates, changes, refunds, issues PNRs in GDS
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Manages non-GDS air, hotel, car and other ancillary content when needed
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Complies to strict data privacy, protection and confidentiality policies
Customer Service
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Responds to customer calls and emails within service level agreements
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Frontline management of customers
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Keeps up to date with immigration and supplier policies and acts as trusted advisor to travellers and travel bookers
Mandatory Requirements
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Proficiency in using travel management technologies, GDS Amadeus preferred
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Experienced in handling multi-national travellers requiring visas and complex itineraries
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At least 5 years experience handling corporate travel bookings
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Good proficiency in English, both oral and written.
Competency Requirement
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Proficiency in Amadeus GDS
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Detail oriented
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Problem Solving & Decision Making
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Team Commitment
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Creativity & Innovation
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Professionalism
#WSM
Top Skills
What We Do
Founded in Norway in 1861, Wilhelmsen is a global maritime industry group. With the world's largest maritime network on call 24/7, our people can deliver products and services on the ground practically anywhere you have ships, or maritime related industries. We make the maritime industry spin.
Committed to shaping the maritime industry, we’re also developing new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues in 57 countries, we take innovation, sustainability, and unparalleled customer experiences one step further.
We are Wilhelmsen. Because of our heritage and our ambitions for the future, we aspire to be the leading enablers of global trade
