Corporate Receptionist

Founded in 2000, Plaza Home Mortgage, Inc. is a privately owned, full-service national lender, offering Wholesale, Correspondent, Renovation and Reverse residential mortgages. Headquartered in San Diego, California, Plaza employs a network of sales associates to serve its clients nationwide.

Plaza is dedicated to building quality, long-term relationships with its mortgage broker and correspondent clients by offering comprehensive programs and exceptional customer experience.

This position will provide consistent professional telephone assistance to customers and branches with a positive and helpful attitude which will comprise of reception duties such as answering the phone and redirecting calls to appropriate personnel. Also requires the courteous greeting of clients, vendors and delivery staff in a professional manner. Will be required to maintain sufficient inventory of all kitchen and mailing supplies as directed. Additional tasks and office duties as assigned may also be required. This position receives daily supervision and instructions from the Corporate Office Manager. Incumbent makes some decisions within scope of job responsibilities and within written policy and standard operating procedures. Incumbent’s work is consistently reviewed by manager. This role is full-time and is non-exempt. This position reports to the Corporate Office Manager.

Responsibilites and Duties

• Receives and directs all incoming phone calls, email and faxes
• Screens calls, takes messages and refers calls to appropriate associates
• Asserts a professional level of phone etiquette and manners
• Greets all clients, vendors and other customers in a professional manner
• Cross trains with the administrative assistant
• Multi-tasks and works collectively with associates
• Prepares packages and postage machine distribute mail - including overnight and express packages
• Maintains all kitchen and postage supplies
• Other duties as assigned

Required Skills

• Excellent written, verbal and interpersonal communication skills
• Strong attention to detail, and ability to efficiently and consistently produce accurate
• work
• Capability of multi-tasking and prioritizing work in fast-paced environment with heavy volume of transactions as well as be able to meet and handle deadlines
• Solid commitment to customer and associate service necessary
• Outstanding problem-solving and independent judgment skills essential to make quick decisions within written policy and standard operating procedures
• Proven aptitude to work in both a team and individual environment
• Solid organizational and self-development skills
• Proficiency with computer systems including MS Office (Word, Excel, and Outlook), Internet Browsers and email functions

Education/Experience

• High school diploma or equivalent required
• Previous or current mortgage experience a plus

Plaza is an EEOC employer and follows all federal, state, and local laws relating to fair employment.

Plaza Home Mortgage, Inc. is committed to preventing, stopping and remedying all forms of discrimination that occur in its workplace. Managers are accountable for keeping Plaza's workplace free from discrimination and ensuring that Plaza provides equal employment opportunity for all in the workforce and for those seeking to become members of Plaza's workforce.

Plaza's employees are protected by laws designed to protect employees from discrimination on the bases of race, religion, color, sex, pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Plaza's employees are also protected against retaliation if they engage in a protected activity, whistleblowing, or the exercise of any appeal or grievance right provided by law.

This information is provided by Plaza Home Mortgage, Inc. as a courtesy to its mortgage professional clients and the public and is meant for instructional purposes only. None of the information provided is intended to be legal advice in any context. Plaza does not guarantee, warrant, ensure or promise that information provided is accurate. Terms and conditions of programs and guidelines are subject to change at any time without notice. Any unauthorized use or distribution of this information is strictly prohibited. This is not a commitment to lend. ® 2024 Plaza Home Mortgage, Inc. Plaza Home Mortgage and the Plaza Home Mortgage logo are registered trademarks of Plaza Home Mortgage, Inc. All other trademarks are the property of their respective owners. All rights reserved. Plaza Home Mortgage, Inc. is an Equal Housing Lender. Plaza NMLS 2113

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Plaza NMLS 2113

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