Job Title – Corporate Mobility Senior Analyst, 10 (Senior Analyst) + CS&S
Management Level : 10, Senior Analyst
Location: Bangalore/ Gurgaon/Hyderabad/Chennai
Must have skills: Immigration
Good to have skills: Knowledge of immigration and travel industry practices, including airlines, hotels, car rentals, and travel booking systems, would be an added advantage.
Job Summary:
Mobility is responsible for the day- to-day service delivery of Mobility services in connection with assigned population of personnel traveling to various countries. Working as part of the Mobility team, the role demands that he/she will be required to collect complete documentation from assignees and handle any Mobility queries.
Roles & Responsibilities:
- Hold in depth understanding of immigration requirements for a particular market or country, creating a holistic and seamless immigration experience for the traveler.
- Manage all immigration specific tasks e.g., visa type assessment & determination, visa processing (either in house or through vendor), instructions provision, etc.
- Working closely with legal experts, HR, payroll, finance, and other stakeholders to resolve issues, ensure timely progression of cases.
- Perform initial review of travel plan and trigger required workflows. Serving as the primary point of contact for clients, addressing queries, providing guidance, and maintaining regular updates throughout the immigration journey. Responsible for customer support during E2E customer journey
- Liaise directly with vendors to progress visa applications and other immigration related requirements.
- Process work visas – collecting complete documents for processing invite letter / work permits.
- Respond with complete solution to queries on visas (if needs with help of Specialists) within SLA.
- Coach and guide the team members who are at Level 13, Level 12 and Level 11
- Work with Travel/Visa agents to ensure timely submission and collection of applications and passport.
- Monitor the Team SLA and performance. Drive Metrics and performance scorecard
- Communicate change of traveler circumstances to other stakeholders as required
- Work with projects as assigned by Leads to provide upfront guidance in advisory stage (using Mobility tools & connecting with other stakeholders).
- Professional & Technical Skills:
Excellent written and verbal communication skills, with the ability to correspond effectively in a business setting.
Attention to detail and the ability to manage multiple tasks simultaneously.
Strong problem-solving skills and a customer-oriented mindset.
Proficient in using relevant software and tools for case management, data analysis and documentation.
Additional Information:
- The ideal candidate should have worked with Corporates in the Field of Immigration and looking for a career in this field.
About Our Company | Accenture
Experience: Minimum of 08-10 of experience in handling visas, immigration compliance, and related processes
Educational Qualification: A University degree
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
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Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
