Corporate Counsel

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Corporate Counsel

Reports to: Managing Corporate Counsel - LATAM

Location: Mexico City

We have an excellent opportunity to join Genesys as Associate Corporate Counsel. The successful candidate will provide mainly commercial legal support to the Sales and Channel organizations in the LATAM region. The ideal candidate will have a strong background in commercial transactions with an emphasis on technology transactions, particularly SaaS agreements. This position will report to the Managing Corporate Counsel for LATAM.

Key Responsibilities

Corporate Counsel

• Support Genesys sales growth in LATAM by drafting, reviewing, and negotiating a broad range of agreements with a primary focus on cloud services and SaaS, channel partner agreements, software license and support agreements, and professional services agreements.
• Provide commercial and general legal advice to the business, including providing advice to internal stakeholders in connection with company processes and procedures.
• Supporting the LATAM legal team to drive efficiency in its processes and act as a point of contact with the Legal Operations team to ensure alignment with best practices globally.
• Supporting RFP responses from a legal perspective.
• Keeping abreast of the latest legal and regulatory developments relating to cloud-based software solutions, and knowledge sharing with team members.
• Regularly contribute to and refine Genesys’ templates, playbooks, and guidance documents. 

Required Skills

• Law Degree from an accredited law school in Mexico.
• Licensed to practice law in Mexico.
• 8-10 years’ Post-Qualified Experience in the Technology team of reputable law firm, or equivalent in-house experience working with SaaS agreements.
• Strong communication, negotiation, and contract drafting skills.
• Knowledge of intellectual property laws would be advantageous.
• Knowledge of competition law in a technology context would be desirable.
• Consistent good judgment and ability to apply legal knowledge to help create practical business solutions.
• Ability to work well under pressure with diligence, organization, and minimal supervision, and provide practical advice to clients.
• Ability to manage a diverse and complex workload while maintaining priorities and proactively anticipating issues.
• Demonstrated experience and skills in managing a volume of large and/or strategic agreements and a suite of agreement templates through collaboration tools.
• Must be flexible and able to adapt to changes and deadlines.
• A self-starter who operates well in a fast-paced environment that places a strong premium on integrity, excellence, execution, and teamwork.
• Fluency in English is required (verbal and written).
• Foreign languages (particularly Portuguese), or experience of negotiating SaaS agreements with Financial Institutions or the Public Sector would be an advantage.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal-opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.