Coordinator, Sea Operations

JOB DETAILS
Job Title: Coordinator, Sea Operations
Reports To: Director, Sea Operations
Working Hours: Normal office hours are 09:30 to 17:30, Monday – Thursday, 09:30 to 17:00 Friday
Place of Work: UK HQ, Mill Court, Featherstone Rd, Milton Keynes, Buckinghamshire MK12 5EU
Other: Full Time
ABOUT RWS GLOBAL
As the world’s largest producer of groundbreaking live entertainment, RWS Global creates meaningful connections and customized experiences spanning from theatrical productions to events, multimedia and more. In 2024, the entertainment leaders expanded capabilities into live sporting events with the introduction of RWS Global Sports.
 
Headquartered in New York, London, Cincinnati and Sydney with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base, RWS Global serves major brands and corporations, theatres, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals worldwide. 
 
The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, Marella Cruises, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.
JOB SUMMARY
Reporting to the Director, Sea Operations, the Coordinator, Sea Operations plays a vital role in ensuring a seamless experience for performers, crew, and freelancers joining our fleet of ships. From onboarding new talent to managing travel logistics and payroll, they are the key point of contact for sea-based team members.
KEY TASKS
Role & Responsibilities

• Overseeing onboarding for performers, musicians, cruise staff, and technicians, ensuring all documentation is complete and compliant.
• Managing travel, accommodations, and STCW course arrangements when required.
  Coordinating rehearsal logistics, joining instructions, and repatriation processes.
• Handling payroll-related tasks, including payment tracking, reimbursements, and financial reconciliation.
• Liaising with key partners, including Viking Crew, finance teams, and immigration authorities.
• Ensuring smooth onboard operations by maintaining accurate records, processing necessary approvals, and supporting key production and delivery teams.

Qualifications & Skills:

• Experience in operations, logistics, or talent coordination is preferred.
• Understanding of STCW requirements, crew travel logistics, and maritime regulations is beneficial.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with database and project management software preferable.
• Familiarity with financial processes, payroll coordination, or invoice tracking is a plus.
• Strong organisational and administrative background, ideally within the cruise, entertainment, or hospitality industry.

• Organisational Excellence – Ability to manage multiple tasks, deadlines, and stakeholders efficiently.
• Attention to Detail – Ensuring compliance with documentation, payments, and scheduling
• Communication & Coordination – Strong interpersonal skills to liaise with performers, crew, agencies, and internal teams.
• Problem-Solving Mindset – Quick thinking to resolve travel, payroll, or logistical challenges.
• Financial Acumen – Experience with budgets, expense tracking, and payment processing.
• Adaptability – Thrives in a fast-paced, ever-changing cruise environment.

Experience:

• This role requires strong organisational skills, attention to detail, and the ability to manage multiple moving parts in a fast-paced cruise environment. If you thrive in a dynamic setting and enjoy working with a diverse team, we’d love to have you on board!

Company Benefits:

• Competitive Salary
• Company Pension
• 25 days paid holiday excluding Bank Holidays
• Paid parental leave
• Computer (Mac/Windows)
• Company Phone Program
• Flexible working (office/remote)
• Employee Assistance and Wellbeing Programme
• Childcare Support Policy
• Employer-Sponsored Vision Programme

Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.
DIVERSITY AND INCLUSION STATEMENT: 
DIVERSE IS WHO WE ARE
Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements.
So, bring all of who you are, no questions asked.