Coordinator - SAR (Servicenow Access Request) - MIS

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Empower Global Business Services is growing their global presence and support. Our innovative and growing company is looking to fill the role of MIS Coordinator. Lifeco India is looking for an enthusiastic, energetic, creative MIS Coordinator to support our teams through the exciting, customer centric, rapidly growing business unit. This position is suited to an individual who has strong Microsoft Office skills, high integrity and can maintain confidentiality at the highest level. The MIS coordinator is the first point of contact for any and all technical issues on the floor.  They assist with creating specifications for system and software upgrades, and maintenance of information systems equipment. The MIS coordinator also supervises the installation of new systems and tools.

Key Roles & responsibilities

• Seamless onboarding of new employees.
• Request, maintain, track and audit required security accesses within Lifeco India.
• Request, maintain inventory of all technology required by Lifeco India including but not limited to, Laptops, Monitors and Virtual Machines
• Workstation technical support and data security
• Liaise with technical partners on national technical incidents on behalf   of Lifeco India.
• Support the production teams on technical issues that cannot be resolved in a timely fashion by the team leadership, knowledge articles, or help desk
• Maintain and track all adjuster security ranges and all personnel adjust information
• Accountable for all Operational Management reporting
• Maintain BCP records
• Create and manage inventory lists and floor plans
• Reconciliation of payroll and optima errors
• Maintain records for new hires and employee status changes

Qualifications and Competencies:

• 2-5 years of relevant experience in a similar role
• Business related post-secondary education or an equivalent combination of education and experience
• Demonstrated proficiency using Microsoft Excel, Word and Outlook
• Analytical and problem-solving abilities
• Excellent verbal and written communication skills
• Excellent organizational and time management skills with the ability to handle changing priorities and fluctuating workloads
• Ability to work independently
• Strong diplomacy and adherence to confidentiality.
• Flexible to work in 4.30PM IST to 1.30AM IST shift.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.   You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.   You may be required to perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.