Coordinator Non-Technical Customer Support - Ecommerce Experience

Wondering what’s within Beckman Coulter? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Coordinator Customer Support (eCommerce) for Beckman Coulter Diagnostics is responsible for handling incoming external/internal customer emails, providing product information, processing orders and resolving order management issues.

This position is part of Client Services and will be a on-site role and our office is located in Brea, CA. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the eCommerce team and report to the Supervisor Customer Support responsible for assisting with customer inquiries and providing efficient response and resolution to all customer requests. You will also maintain effective communication with customers to ensure accurate billing and shipments. Timely follow up and feedback provided for all customer issues. If you thrive in a multifunctional, fast paced, customer focused role and want to work to build a world-class Client Services organization—read on.

In this role, you will have the opportunity to:

• Receive electronic orders for processing, tracking, trouble-shooting and overall order management; Respond to a high volume of electronic client inquires in a timely manner.

• Analyze, review, and process customer requests for order replacements and credits via email; Exhibit your clear understanding of the order process, warehouse distribution cycle ending with billing the client.

• Participate in specific offline projects and daily operations activities.

The essential requirements of the job include:

• High school diploma or equivalent
• Minimum of two years’ experience in Customer Service
• Proficient written and verbal communication with reasoning skills and the ability to exhibit critical thinking for timely customer resolutions

It would be a plus if you also possess previous experience in:

• Using ORACLE, EDI, KOFAX (or a similar size ERP system, i.e. SAP, JD Edwards, etc.)
• MS Office Skills - specifically with Outlook and Excel – Pivot Table and V-lookup experience
• Professional telephonic and written etiquette with a customer-centric mindset to support our customers in laboratories, purchasing staff at hospitals at all levels within procurement

The hourly range for this role is $26.00 -$29.00/hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. 

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.