Coordinator - Insurance Operations

Company:Marsh

Description:

We are seeking a talented individual to join our Singapore Asia Placement Hub billing team at Marsh McLennan Asia Business Services. This role will be based in Kuala Lumpur Shared Services Operations Office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Singapore Asia Placement Hub Billing Team

Responsible for supporting the billing processes in the Singapore Asia Placement Hub (APH) team with typically the day-to-day process is to verify and issue invoices from request provided within the stipulated TTI (time to invoice) timeframe

This role ensures accurate and timely processing of premium bills, reconciliation of payments, and assistance with client inquiries. The coordinator will work closely with various teams, including onshore, finance, and customer service teams, to maintain smooth operations and in resolving any billing discrepancies

We will count on you to have:

• Billing Management: Assist in the preparation, issuance, and tracking of insurance premium invoices for clients and partners. Ensure that billing cycles are maintained, and invoices are issued accurately and on time
• Customer Support: Respond to client billing inquiries, addressing concerns related to invoices, payments, and account statuses
• Month end Closing: Ensure all billing requests are billed within the stipulated EOM (end of Month) closing and provide positive synergy in collectively clearing the billing queue prior end month close
• Process Improvement: Identify inefficiencies in the billing process and recommend improvements to enhance accuracy, reduce turnaround time, and improve the overall TTI time frame
• Compliance: Ensure that all billing processes comply with internal policies and external regulations. Always adheres to Company policies and performance standards
• Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives

What you need to have: 

• Minimum of bachelor’s degree in any field.
• 2-5 years' relevant working experience in an insurance billing, operations, or a related field. Candidates from a finance shared service environment would also be considered.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Problem-solving skills and ability to work both independently and as part of a team.
• High Proficiency in using billing software and MS Office Application.
• Good communication and interpersonal skills.

What makes you stand out?

• At least 2 years of similar working exposure in reinsurance.
• Possess drive to meet assigned KPI.
• Detail-oriented to comprehend and summarize appropriate information.
• Willing to learn and take on new challenges.
• Excellent coordination skills and ability to work with multiple stakeholder

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.