Coordinator I, Administrative Support

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

This is an On-Site role based out of one of our Corporate office located in Loveland, Colorado.

The Target Pay for this position is $25.00-$31.00 an hour. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget. 

Job Purpose

The Equipment Admin Support I efficiently and accurately completes daily detailed record-keeping following multi-faceted processes for both inbound and outbound clinical instrumentation. The associate follows established procedures to maintain accurate records in an ERP accounting system and customer relationship management (CRM) database software. This position is accountable for data entry encompassing the areas of Customer Account serialized clinical equipment records including warranty types and terms, equipment repair work orders, service reports, packing lists and sales order fulfillment.

Essential Duties

• Process RMA orders (Returns Materials Authorization) in accounting software for customer equipment. Create and compile packing list, service report, and invoice for outbound repaired equipment.

•  Monitor and complete data entry for tasks in a group CRM Queue, including order entry and provisioning shipping return service labels.
• Complete data entry and fulfilment of sales and service orders in accounting software for shipment to customers.
• Maintain accurate customer equipment records, including equipment type, serial number, and warranty / service contract type and term.
• Process extended service plans contracts.
• Run reports and follow-on data entry for equipment record ownership transfers.
• Maintain service files, Instrument records, and customer files.
• Transfer of Equipment and Inventory within accounting database.

Education & Experience

• High School diploma with a minimum of 2 years’ experience in customer service.
• Experience in a customer service role is desired.

Knowledge, Skill, and Abilities

• Excellent customer service skills for internal customers, including the ability to listen, analyze requests and customer needs, and provide a timely and positive resolution to customer issues.
• Ability to effectively and professionally communicate, both verbally and in writing.
• Ability to work one-on-one or with small groups to provide training or assistance.
• Ability to understand internal processes and procedures and outside regulatory requirements.
• Ability to organize and track data and documents.
• Ability to define problems, collect data, establish facts and draw valid conclusions.

Work Environment

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch.

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.

• All Full-time associates are eligible for the following benefits and more:

• Paid Time Off & Holidays

• Medical, Dental, Vision (Multiple Plans Available)

• Basic Life (Company Paid) & Supplemental Life

• Short and Long Term Disability (Company Paid)

• Flexible Spending Accounts/Health Savings Accounts

• Paid Parental Leave

• 401(k) with company match

• Tuition/Continuing Education Reimbursement

• Life Assistance Program

• Pet Care Discounts

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers.