Coordinator of Development Operations

About GreenLight
Founded in 2004, GreenLight Fund is a national nonprofit with a local focus that partners with communities to create opportunities for inclusive prosperity. In our 13 soon to be 14 sites, we facilitate a community-driven process that matches the local needs of individuals and families not met by existing programs, to organizations with track records of success elsewhere. Working with communities, we identify, invite in, and launch proven organizations from other areas in the country, providing collaborative support so they can quickly take root and deliver change. Everything we do is designed to remove barriers to inclusive economic opportunity all too often rooted in racial inequities.

Our impact increases exponentially as we address one specific, community-identified need each year, in each GreenLight site. Since 2004, we have launched nearly 60 portfolio organizations across 13 sites, invested $38.5M, and attracted an additional $320M from other funding sources, reaching more than 749,000 individuals and families in 2024 alone.

GreenLight Fund is headquartered in Boston, with sites in Atlanta, Baltimore, Cincinnati, Charlotte, Chicago, Denver, Detroit, Kansas City, Newark, Philadelphia, the San Francisco Bay Area, and the Twin Cities. GreenLight is continuing to expand and adding at least one new site each year including Miami in 2025, and Dallas in 2026.

GreenLight Fund continues to grow strategically, with a focus on deepening community impact, growing to new cities, building our learning capacity, building strategic partnerships, and centering equity in all that we do. 

To learn more about the GreenLight Fund, please visit www.greenlightfund.org. 

The Opportunity
As one of GreenLight Fund’s strategic national functions and with a growing number of sites across GreenLight’s network, the Coordinator of Development Operations will play a pivotal role in supporting all aspects of development operations for GreenLight’s national office and sites. This includes gift processing, gift acknowledgments, and report generation, as well as providing critical administrative and project-based support to drive efficient and effective fundraising operations. The Coordinator will also work closely with the Salesforce Administrator to maintain and optimize GreenLight’s CRM, ensuring accurate and actionable data to inform and strengthen fundraising efforts.

Over time, this role will contribute to the enhancement of network-wide development operations strategies and the refinement of organizational processes to support site teams and expand its scope within prospect research, delivering more advanced execution and insights.

Reporting to the Vice President of Development & Expansion (VPDE), the Coordinator of Development Operations will serve as a member of the larger national Development & Expansion (DevEx) team, which includes the Director of Expansion, Manager of Development Operations & National Events, Manager of National Investor Relations, and Manager of Development Support Services. They will work collaboratively across the broader GreenLight Fund network. This is an internally-facing position, but will require some travel to sites and for all-staff meetings.
Key Responsibilities include, but are not limited to:

Gift Processing & Data Management

• Manage all aspects of the investor acknowledgement process, including:
  • Generating, sending, and tracking gift reminders for pledged commitments.
  • Processing gifts received by check, wire, stock, or online donation.
  • Tracking all gift documentation in Salesforce and Box (i.e. gift receipts, check copies, DAF notifications, stock details, etc.)
  • Ensuring grant materials (applications, award notifications, payments, reports) are correctly documented and stored.)
• Create and update contacts in Salesforce for new investors and commitments. 
• Manage GreenLight’s third-party online giving portal, QGiv, and other third party giving portals such as Benevity, Cybergrants, and YourCause.
• Maintain data integrity, communicating processes and progress to key internal and external stakeholders.
• Collaborate with the Manager of Development Operations & National Events to conduct regular data clean-up, audits, and maintenance in Salesforce, ensuring the system remains accurate, up-to-date, and aligned with organizational priorities and compliance standards.

Investor Relations Support

• Maintain and develop gift acknowledgement, and gift reminder templates, and other documents, tools, or templates as requested.
• Work closely with the Director of Expansion to document new commitments for expansion sites, maintain contact records, assist with investor deck updates, and support mop-up efforts.
• Support Salesforce and gift processing training sessions and provide guidance on tools and resources available. 
• Support the grant reporting process for sites, including managing timelines, developing content, coordinating financial reporting, and ensuring timely submission from start to finish.
• Collaborate across the organization to support the experiences of local and national investors. 
• Oversee the development email inbox, promptly addressing inquiries from investors or directing the inquiries to the appropriate staff members.

Prospect Research

• Fulfill requests for basic investor profiles and contact information to support fundraising and engagement efforts across all GreenLight sites.
• Support the prospect research process for expansion sites and active fundraising sites, ensuring alignment with organizational priorities and local needs.
• Leverage tools and sources such as iWave, publicly available data, and search engines (i.e., Google) to identify and research prospective investors.
• Analyze and synthesize research findings to produce concise, actionable investor profiles that inform fundraising and investor engagement strategies. 
• Evaluate and prioritize prospective investors based on alignment with GreenLight’s mission, values, and the specific context of each site.
• Communicate research findings clearly and concisely to development team and site teams.

Networkwide Development Systems & Support 

• Participate in cross-functional working groups and collaborate on special projects that advance key organizational priorities.
• Provide on-site event support across the GreenLight network as needed. 
• Support the evaluation of new technologies, tools, and software to enhance development operations and increase efficiency.
• Support national and site staff onboarding in collaboration with other DevEx team members. 
• Provide coverage for DevEx teammates as needed, as urgent needs arise or priorities shift.

Candidate Profile

The ideal candidate is detail-oriented, process-driven, and thrives in a fast-paced, collaborative environment. They bring enthusiasm for supporting fundraising and development operations, are highly organized, and excel in managing multiple priorities with efficiency and care. This individual enjoys working behind the scenes to ensure systems and processes run smoothly, and is motivated by creating solutions that enable teams to achieve their goals. They will be skilled at managing data and systems, have a strong aptitude for administrative excellence, and demonstrate effective communication and project management skills. The candidate must have a deep commitment to diversity, equity, inclusion, and belonging (DEIB) and the ability to apply these values across all aspects of their work

While no one candidate will possess every quality outlined for this position, a successful candidate will bring many of the following professional qualifications, experience and personal attributes and a demonstrated ability to learn new skills quickly:

• Experience with data management and systems: Familiarity with maintaining databases; experience with Salesforce CRM preferred.
• Adaptability and systems thinking: Willingness to embrace and learn new systems and processes, while supporting team members in understanding and adapting to these changes.
• Exceptional organizational skills: Highly organized with a strong attention to detail to ensure accuracy and efficiency.
• Analytical and problem-solving abilities: Demonstrated critical thinking skills, both independently and collaboratively, to address challenges and identify effective solutions.
• Time management and prioritization: Proven ability to independently manage multiple responsibilities and deadlines in a fast-paced environment.
• Strong communication skills: Excellent written and verbal communication abilities to convey information clearly and effectively to a variety of stakeholders.
• Customer service mindset: Proactive, team-oriented approach with a strong focus on providing responsive and supportive service.
• Initiative and resourcefulness: Self-motivated with a drive to improve processes and deliver high-quality results.

Travel
Anticipated 10-15%

Location

Preference for candidates based in Boston; however, candidates in other GreenLight registered states will also be considered. These include California, Colorado, Florida, Georgia, Illinois, Kansas, Maryland, Michigan, Minnesota, North Carolina, New Jersey, Ohio, Pennsylvania, and Texas. Applicants not in a GreenLight registered state will not be considered. 

Priority Application Deadline

We encourage candidates to submit their applications by February 28, 2025, at 11:59 PM ET for priority consideration.

Compensation and Benefits

The salary for this position is $55,000.

GreenLight Fund offers a generous benefits package that includes: 

• Medical, Dental, and Vision Insurance through Blue Cross Blue Shield (80% covered)
• Full coverage of all mental health visit copays through Blue Cross Blue Shield (100% covered)
• Safe Harbor 401k (GLF will match 100% of the first 3% of salary and 50% of the next 2%)
• Voluntary Life, Accident, and Critical Illness Insurance through The Hartford
• Full coverage of Short and Long-Term Disability, Basic Life and AD&D Insurance through The Hartford 
• 10 company-wide holiday closings and 3 floating holidays
• The week between Christmas Day and New Year's Day off
• Wellness and Summer Fridays
• Up to 12 sick days (prorated for new hires)
• Up to 2 personal days (prorated for new hires)
• COVID-19 Benefits
• Vacation Days: 15 days in years 1-3, 20 days in years 4-5, and 25 days in year 6 and beyond
• 12 weeks of paid parental leave for birth parents, 6 weeks of paid parental leave for non-birth parents
• Up to $175 Cell Phone and WiFi monthly benefit
• Up to $1,500 per year for professional development
• Access to Holisticly (40 Holisticly Credits per Month)