Job Description
We are a global law firm with a powerful strategic focus and real momentum. Our industry-focused strategy is seeing us take on pioneering work in places that others have yet to reach. Our shared values define our culture and our workplace. You will find us to be unusually collegial, team-oriented, and ready to innovate. We work seamlessly across practices, offices and around the world. This elimination of boundaries has allowed us to evolve into a law firm that works as hard for its culture as it does for its clients.
The position in our New York office requires a professional and detail-oriented candidate who is able to provide a high level of customer service. The ideal candidate will possess strong communication and organizational skills and must be an independent worker who is also able to work well in a fast-paced environment. Regular hours will be 10:00 am – 6:00 pm ET. This position reports to the Office Administrator.
Responsibilities include but are not limited to:
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Greet clients and visitors and manage telephones, simultaneously
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Follow firm security procedures and protocol for all visitors, ensuring guests are registered with security, identified and properly escorted by firm personnel
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Manage requests for visiting attorney offices
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Remain current with the structure of the firm including offices, practices, and hierarchy of firm personnel in order to best serve our in-bound callers, connecting them to their party the first time
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Assist with the scheduling of conference rooms utilizing Event Management software and ensures seamless client services including but not limited to arrangements for video conferencing and computer equipment
Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
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Minimum one year of customer service or reception experience in a large office environment, preferably in a professional services firm
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High school diploma required; Bachelor’s degree preferred
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Excellent written and verbal communication skills including tactful interaction with other professionals
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Professional, positive attitude and strong commitment to customer service
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Proficiency in Microsoft Office Suite
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Ability to manage multiple projects at one time and ability to effectively adapt to changing priorities while maintain a calm demeanor during stressful situations
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Demonstrate initiative, strong work ethic, and willingness to learn new skills
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Ability to analyze alternatives and to solve problems decisively
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Reliable and punctual
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Flexibility to work overtime when required
Employees are entitled to compensation commensurate with skill and experience. The full-time base annual salary for this position in the New York City market is expected to range between $48,000 and $52,000. This range represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting for a position in New York City. Salaries in other markets will vary depending on market data. Bonus opportunities are non-guaranteed and are dependent upon individual and firm performance.
Norton Rose Fulbright US LLP is committed to providing employees with a comprehensive and competitive benefits package that supports you, your health, and your family. Benefit packages include access to three medical plans, dental, vision, life, and disability insurance. Employees can also access pre-tax benefits such as health savings and flexible spending accounts. Norton Rose Fulbright helps provide financial security by allowing employees to participate in a 401(k) savings plan and profit-sharing plans if eligible. Full- time employees are eligible to access fertility benefits designed to support fertility and family-forming journeys.
In addition to the Firm’s health and welfare benefits above, we offer a competitive paid time off plan, which provides a minimum of 20 days off based on your role and tenure with the firm. The firm offers a generous paid parental leave benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn, or adopted child(ren). Employees are also entitled to 11 Firm holidays.
Norton Rose Fulbright US LLP is an Equal Opportunity/Affirmative Action Employer and complies with all applicable federal laws and their implementing regulations that require the collection and recording of certain data and information. The information we receive will not be used to make any decision regarding employment and will be kept separate from your application. Similarly, self-identification information is kept confidential and used only in accordance with applicable federal laws and regulations. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Norton Rose Fulbright is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or accommodation to complete your application, please contact [email protected]. Please provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.
Equal Employment Opportunity | EEO is the Law - Supplement | Pay Transparency
Top Skills
What We Do
We provide the world’s preeminent corporations and financial institutions with a full business law service. We have more than 3,500 lawyers and other legal staff based in Europe, the United States, Canada, Latin America, Asia, Australia, the Middle East and Africa.
Recognized for our industry focus, we are strong across all the key industry sectors: financial institutions; energy, infrastructure and resources; consumer markets; transport; technology; and life sciences and healthcare. Through our global risk advisory group, we leverage our industry experience with our knowledge of legal, regulatory, compliance and governance issues to provide our clients with practical solutions to the legal and regulatory risks facing their businesses.
Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.
Norton Rose Fulbright Verein, a Swiss verein, helps coordinate the activities of Norton Rose Fulbright members but does not itself provide legal services to clients. Norton Rose Fulbright has offices in more than 50 cities worldwide, including London, Houston, New York, Toronto, Mexico City, Hong Kong, Sydney and Johannesburg. For more information, see nortonrosefulbright.com/legal-notices
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