Controls Product Support Engineer, LGEUS CAC Controls Product Support Engineering Team
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer:
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
The Opportunity:
We are currently seeking a Controls Product Support Engineer to join our dynamic team in Alpharetta, GA as part of the LGEUS CAC Controls Product Support Engineering Team!
You will contribute to control solution initiatives to drive growth and application of LG’s expanding line of residential, VRF and commercial air conditioning equipment in the US market. You’ll be working with a dedicated team of engineers and our OEM partners and factory R&D members to develop controls and controls solutions that meet our customers’ needs, simplify applications, and differentiate our HVAC offerings from the competition.
As the Controls Product Support Engineer, you will:
- Support proper product application to field projects through creating product applications materials, providing product/applications training to sales and reps, and working with sales and reps on specific applications challenges.
- Analyze, build, and maintain Controls training materials.
- Define product/feature requirements and effectively communicate with the factory through product/feature development process.
Qualifications:
- Bachelor of Science in Computer or Electrical Engineering or equivalent required.
- Electrical or Mechanical Product Management Experience.
- 2+ yrs experience in US applied commercial air conditioning industry including experience in technical product applications support required.
- 6+ yrs working as an Engineer.
- Hands-on experience with Hardware and Software testing.
- Highly Analytical.
- Presentation of data for technical analysis.
- PM Certification a plus.
- Comfortable presenting to and engaging with a technical audience including engineers, consultants, and owners.
- Adaptable to the management style and process methods of foreign colleagues to achieve common goals.
- Strong technical project management background with a proven track record of building project plans and delivering projects on time, within scope and within budget.
- Experience troubleshooting protocol communications with the ability to decode, analyze and debug systems communications data quickly and efficiently.
- Experience creating and executing Hardware and Software Test Plans.
- Capable/comfortable working in a test lab environment.
- Exposure to VRF and Hydronic technology desired.
- Excellent communication skills including ability to write well-crafted and grammatically proper technical documentation.
- Highly motivated self-starter with demonstrated ability to quickly grasp technically challenging information and apply it to the day-to-day job. responsibilities to solve problems and arrive at innovative solutions.
Base Pay Range: $92,000 - $110,000
*Total compensation for this role will include a commission/incentive plan.
*This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
Recruiting Range
$92,000—$110,000 USD
Benefits Offered Full-Time Employees:
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
- Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
Top Skills
What We Do
At LG, we deliver products and services that make lives better, easier and happier though increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics and B2B solutions to innovations in digital signage, air conditioning, solar and vehicle components. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.
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