Controls Employee Readiness Training & Communications Vice President

Job Description
In Control Management, we are strategic partners, working to make sure that every new and existing process moves forward in a risk-mitigated way. Problem Solvers. Process Experts. Join our Employee Readiness team as a Vice-President and drive strategic direction, manage program changes and bring creative solutions to our Control Management employees.
As an experienced Vice President on the Control Management Employee Readiness team you will be part of an agile, future focused, and collaborative team. As a part of the CM central team you will provide support for governance, program, people and other initiatives and partner closely with the programs and people we support. We work with a variety of programs and help influence end user experiences through involvement in the concept and development of technology and program solutions. We listen and provide solutions (e.g., training, communications, etc.) to help our audience understand their role, responsibilities and absorb changes.
Job Responsibilities

• Own the strategic employee learning curriculum leveraging firmwide internal resources inclusive of Control Management programs, skills required and other supplemental learnings with a focus on building understanding of how to use emerging technologies
• See interconnectedness between various frameworks/programs and understand collective impact on end users
• Be a subject matter expert on the content and translate to a method that the impacted audience will best receive (E.g., communications, online content, video supporting materials, etc.) considering input from program owners and business stakeholders; deliver the content through training sessions or building online content
• Help own the change management process for introduction of changes into the various systems our team supports. This includes understanding the technical changes and functional impact as well as other related changes be required
• Own and design creative solutions/enhance existing content to help promote understanding of important concepts by the impacted audience(s)
• Challenge processes on behalf of the user population - ask questions and drive improvements for the user experience - help influence the program and related content
• Manage and respond to stakeholder feedback
• Own monthly employee newsletter including curating content and template, along with other targeted employee communications and invitations to promote upcoming initiatives.
• Build and maintain organization intranet sites/confluence and create employee-related content.

Required qualifications, capabilities and skills

• Bachelor's Degree or equivalent
• Experienced in change management, learning and development and communications is required
• Excellent presentation skills (written and verbal)
• Strong problem solving and analytical skills
• A curious mind that prefers to go deep to understand details
• A positive attitude and team spirit with exceptional interpersonal and collaboration skills
• Exceptional interpersonal, collaboration and relationship-building skills.
• High level of professionalism, attention to detail and organizational skills.
• Knowledge of interactive tools (Zoom, Adobe Connect, Confluence)

Preferred qualifications, capabilities and skills

• Excellent MS Office (Excel, PowerPoint, Word) and SharePoint skills, with experience in Adobe Creative Suite a plus
• Risk Management / Process Improvement experience preferred

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.