Control Room Operator

We have team members in the US, UK, Canada, India and the Philippines. Our family forward mentality and work-life balance focus empower our employees to live their best life at Agio.

WE OFFER:

• Competitive salary
• Comprehensive health benefits including vision, dental, disability, life insurance, and more with immediate coverage
• An inclusive parental leave policy
• Uncapped vacation time off
• 9 paid holidays
• 10 paid sick days
• 32 hours of paid volunteer time off
• 401K with company match
• Training and growth opportunities
• A multicultural and diverse team
• A supportive work environment
• Social events
• Agio swag
• And more!

Job Description

We are seeking a diligent and proactive Control Room Operator for one of our valued clients. As a Control Room Operator, you will manage some infrastructure operations, monitor alarms and system conditions, ensure compliance with operational practices and procedures, and contribute to continuous process improvements within a Data Center environment. This role is pivotal in maintaining the efficiency and safety of their operations.

• Arrangement: Onsite - Centre Pointe Dr., North Charleston, SC 29418 
• Schedule: Rotating shift work requiring days, nights, weekends and holidays to support 24x7 operations
• Travel: Some occasional traveling required for site visits

Key Responsibilities:

• Operate infrastructure and monitor/analyze alarms/alerts from various systems and equipment.
• Follow complex verbal instruction, established procedures and practices to determine appropriate actions in response to normal operations, alarms, incidents, or emergencies.
• Escalate issues to appropriate personnel and authorities according to predefined protocols and practice.
• Maintain accurate records of all alarms, incidents, and actions taken.
• Collaborate with operations and maintenance teams to coordinate responses and resolutions.
• Proactively identify potential issues and suggest improvements to existing procedures, practices or systems.
• Operate and maintain control room equipment and systems in accordance with operational requirements.
• Ensure compliance with safety standards, regulatory requirements, and company policies.
• Provide timely and accurate reports to management as required.
• Participate in training sessions, self-learning, and drills to maintain readiness and proficiency.  

Qualifications:

• High school diploma or equivalent; additional education or certifications in a relevant field preferred.
• Proven experience in a operations control room or similar operational environment is highly advantageous.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to remain calm and make logical decisions under pressure.
• Excellent communication skills, both verbal and written.
• Proficiency in using computer systems and software relevant to control room operations.
• Understanding of safety and security protocols.
• Ability to work rotating shifts, including nights, weekends, and holidays as required.
• Ability to participate in an on-call rotation.
• Hands on experience with Windows OS and Microsoft Office applications. 

Personal Attributes:

• Exceptional critical thinking skills.
• Dependable and responsible with a strong work ethic.
• Team player with the ability to work independently when necessary.
• Adaptable and willing to learn new technologies and procedures.
• Proactive and able to anticipate operational needs.
• Exceptional information retention capacity.
• Commitment to continuous improvement and operational excellence.