Contracts & Legal Operations Specialist

Pendo is seeking its first Vendor Contracts & Legal Operations Specialist to build and scale our vendor contract processes, ensuring efficiency while enabling growth in a sustainable way, and to contribute to our commercial negotiation team. This role will be instrumental in creating vendor guidelines, optimizing procurement collaboration, and developing scalable legal systems to support Pendo’s purchase of internal tools and systems. Additionally, this person will be part of Pendo’s Commercial team and be expected to handle commercial customer contract negotiations.

This role is perfect for someone who thrives on building from scratch, driving efficiency, and enabling business growth through strategic vendor management. If you’re excited to shape Pendo’s vendor contract strategy and make a lasting impact, this is the role for you.

Role Responsibilities 

Vendor Contract Negotiator

• Own the end-to-end vendor contract lifecycle from intake to execution, ensuring streamline processes and maintenance of contracts and electronic databases.
• Negotiate and redline procurement-related vendor contracts, such as nondisclosure agreements, master services agreements, SaaS, marketing agreement, and statements of work, adhering to established procurement guidelines.
• Act as a trusted advisor to internal stakeholders, providing expert guidance on vendor contracting requirements and processes, and strategic insights on vendor structure and terms
• Partner with internal teams to establish clear vendor selection processes and onboarding criteria
• Lead or contribute to projects aimed at enhancing internal processes and scaling operations.

Commercial Contract Support

• Handle commercial contract negotiations with the Revenue team as a secondary area of focus
• Collaborate closely with the commercial legal team to ensure consistency in contract terms and risk management strategies.

Legal Operations

• Design and implement best-in-class vendor contracting guidelines to drive consistency and efficiency across the organization.
• Develop automated workflows and playbooks to reduce manual contract reviews and improve turnaround times.
• Create a centralized vendor repository with standardized legal terms, vendor policies, and compliance guidelines.
• Leverage data insights to identify bottlenecks and optimize vendor contract management.
• Utilize data insights to enhance vendor contracts and other legal work, leveraging our tech stack to compile presentations for relevant stakeholders.
• Collaborate closely with our DPO, Security, Sales, Ops, Marketing and other stakeholders to develop a comprehensive vendor onboarding repository with legal guidelines.
• Identify opportunities for improvement in contract management processes to create a more efficient legal sales cycle for our revenue organization and legal team.
  

Minimum Qualifications 

• A bachelor’s degree or equivalent practical experience
• Significant experience on procurement / vendor contracts with knowledge on reviewing, drafting and negotiating the legal terms of a range of buy-side contracts.
• Experience negotiating SaaS, IT or technology contracts is a plus, as is familiarity with information security policies.
• Experience establishing or supporting contract management processes, procedures and methodologies.
• Previous in-house legal experience in a procurement facing function.

Preferred Qualifications 

• CIPP/E or CIPP/US certification
• GDPR familiarity and knowledge
• Excellent organizational skills, ability to manage multiple projects at once, follow through and meet deadlines
• Strong written and oral communication skills
• Strong analytical skills
• Sound judgment even in ambiguous situations
• An open and curious mind about an evolving industry, humility, and a terrific sense of humor

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation 

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in: Raleigh, NC $65,000 - $80,000

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

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