Contractor, Workplace Experience Specialist, Washington DC

We’ve established a team that is defined by respect for the entrepreneur and the company-building process; we know what it’s like to be in the founder’s shoes. We’ve invested in companies like Affirm, Airbnb, Coinbase, Databricks, Devoted Health, Insitro, Figma, GitHub, Instacart, OpenSea, Roblox, Stripe, and Substack. Our team is at the forefront of new technology, helping founders and their companies impact and change the world.

The Role

As a Workplace Experience Specialist, you will serve as the main point of contact for employees, entrepreneurs, guests and visitors and provide a first class administrative experience for all. You will be the first impression for a16z and as such must be professional in appearance and demeanor. In addition you must possess excellent interpersonal skills, attention to detail, be an outstanding multitasker and have superb organizational skills.

To join our team, you should be excited to:

• Guest Reception and Hospitality: Manage the front desk and provide exceptional service to guests, including greeting visitors, checking them in, offering beverages, and notifying a16z employees of their visitors' arrivals. Prepare conference rooms for meetings
• Proactive Assistance: Anticipate and offer assistance to guests, such as helping with luggage, providing dining recommendations, and supporting with office equipment or technology needs
• Event Support: Assist with in-house events by providing hands-on support where needed
• Communication: Promptly inform a16z employees when a visitor arrives using the preferred communication methods (Slack, GChat, Envoy). Relay guest details, including name, purpose of visit, and any additional information
• Correspondence Management: Handle all correspondence efficiently and with proper a16z etiquette
• Collaboration: Work with the Workplace Solutions Team for badge creation by collecting necessary information from employees, guests, and vendors
• Calendar Management: Manage the daily calendar, assist with room reservations using Google Calendar, and support employees and guests with scheduling needs
• Security and Protocol Adherence: Understand and follow a16z's security protocols and guidelines, including visitor registration procedures and emergency protocols. Report any suspicious activity to the on-site security team
• Inventory Management: Regularly assess and replenish kitchen and office supplies, coordinating with onsite vendors as necessary
• Workplace Maintenance: Maintain cleanliness in conference rooms and common areas
• Mail Organization: Manage incoming and outgoing mail securely and confidentially. Coordinate with courier services for pick-up and delivery schedules
• Technical Assistance: Assist employees with first-level AV and conference call setups, and collaborate with IT staff for troubleshooting
• This is a 6 month contract opportunity

Minimum Qualifications

• High school diploma or GED required, college degree in business administration preferred
• 4+ years of experience in workplace experience in a fast-paced, high profile environment
• Have phenomenal interpersonal and communication skills and be a total team player
• Have an unparalleled “can-do” attitude
• Strong organizational and multitasking abilities
• Proactive and hospitable demeanor
• Familiarity with office technology and equipment
• Ability to handle confidential information with discretion
• Knowledge of security protocols and emergency procedures
• Experience with G Suite products: Gmail, Google drive, Google calendar and office management software is a plus
• Understanding of video conferencing systems, such as Zoom, and their features preferred
• Low ego, high empathy, and the capacity to collaborate effectively with diverse teams

The anticipated hourly rate for this role is $50.00-$55.00, actual starting pay may vary based on a range of factors which can include experience, skills, and scope.