Every company needs supplies and services to operate. From laptops and rental cars to pens and pallets, all companies have procurement needs. That’s where CoreTrust comes in. CoreTrust provides a B2B marketplace that has transformed how companies buy billions of dollars’ worth of supplies and services annually. We’re on a mission to be the one place where buyers and suppliers connect, secure purchasing agreements, transact, and partner to realize savings.
Scope
- Facilitate a seamless and timely member onboarding experience to achieve onboarding target metrics. This includes orchestrating member onboarding with suppliers, conducting demonstrations of our member portal, confirming members’ goals, and helping collect all necessary new member documentation in support of member’s launch with the supplier
- Interact with third-party suppliers and internal partners as needed on behalf of members to resolve service quality, pricing, and other issues
- Execute outbound communication to assigned segment of members with low adoption to improve experience, usage, and value realization
- Maintain accurate records regarding member accounts in our Salesforce CRM system
- Handle requests and solve issues related to day-to-day member needs
- Acquire a detailed understanding of CoreTrust services and assist customers with questions regarding current product selections including category savings performance
Preferred Qualifications
- Experience in and knowledge of customer success best practices
- Demonstrated results of creating loyal customers by delivering exceptional service
- Stellar communication skills with ability to foster positive business relationships
- Working knowledge of Microsoft suite, especially Excel and PowerPoint, or similar software
- Deep understanding of customer concerns and priorities regarding the use of products
- Experience working in Business Process Outsourcing (BPO) or Procurement preferred
Top Skills
What We Do
CoreTrust is the definitive group purchasing organization (GPO) for large corporations. By leveraging the aggregated spend of the collective, CoreTrust enhances member profitability by negotiating and offering contracts with competitive pricing for non-production supplies and services.
By partnering with large enterprises across many verticals, and with private equity firms and their portfolio companies, CoreTrust leverages extraordinary purchasing power by assuring suppliers of committed volume from these well-respected companies.
Serving 3000+ companies across multiple verticals, CoreTrust helps members realize sustainable, double-digit savings by drawing on our extensive contract portfolio and procurement market expertise.
