Join our Team as a Business Support Administrator at Johnson Controls!
At Johnson Controls, we are a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future!
Job Scope & Purpose:
- Perform essential administrative tasks within the business support team to ensure the field operational team, Service Coordinators, and Service Management can focus on flawless execution, profitability, and customer satisfaction.
- Maintain and optimize Systems & Tools to ensure they are updated and continuously improved.
- Execute tasks within Centralized Business Support, including standardization of processes, tracking customer satisfaction, managing procurement escalations, and supporting month-end closing actions.
- Actively participate as a member of the Business Support team.
- Undertake additional duties as required that align with the role.
Key Accountabilities:
- Provide support and training for service users on SMAX and Oracle; serve as the first point of contact.
- Deliver comprehensive administrative support to the service operations team and back office, ensuring systems and processes are upheld to maximize service quality.
- Manage billing & collection issues, acting as a gatekeeper between BBC and Local Business.
- Champion customer satisfaction by tracking and analyzing customer complaints in collaboration with service operations.
- Support business reviews and forecasting through data analysis and reporting.
- Respond to and resolve inquiries, involving others when necessary to provide effective service.
Position Requirements:
- Education: MBO administrative, supported by relevant training or experience.
- Minimum 5 years of proven experience in an administrative support role.
- Strong communication skills and a service-oriented attitude.
- Proficient in Microsoft Office, Oracle, and ServiceMax.
- Fluent in Dutch and English, both spoken and written.
- Ability to work independently and manage tasks effectively.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive team environment.
- A culture that values diversity and inclusion.
If you are ready to unleash your potential with Johnson Controls, apply now to join our team, and help us create a sustainable future!
#LI-SK1
Top Skills
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
