Contract UX Strategy Lead

We're looking for a UX Strategy Lead who can help us stay true to our mantra by blending art and science to create something that’s rooted in consumer truths.  In this role you’ll define the rationale behind a product or experience for some of our most innovative clients, ensuring we’re solving the right problems for the right people in the right way. This is a contract role from approximately  2/17/25 - 4/11/25. We are open to candidates located in the CST or EST of the United States

What you'll do

• Lead a collaborative, cross-disciplinary strategy/creative team and facilitate client presentations, workshops and concept presentations
• Help build and manage client relationships by acting as strategic counsel in engagements
• Ensure that the business vision, user needs, and technical capabilities are aligned 
• Help prioritize the internal team’s attention and resources by keeping them focused on solving the right problems for target users
• Create a detailed plan to align the client’s brand with the desired user experience at every digital customer touchpoint
• Work with different stakeholders to determine what features to improve upon or add to the product
• Design, conduct, and create insights from various types of research efforts including (but not limited to) in-depth customer interviews, stakeholder interviews and workshops, competitive/comparative reviews, concept testing, surveys and co-creation sessions
• Define audience needs
• Balance business strategy with research insights in order to generate unique solutions for the clients’ digital needs
• Synthesize discovery research into a strategic approach and create deliverables such as strategy briefs and presentation decks 
• Formulate concepts and requirements into a strategic roadmap and overall approach (including IA and UX artifacts such as site maps, user journey maps, process flows, user personas, high-level wireframes, and low- fidelity prototypes in order to demonstrate and guide the project vision) 
• Review user stories within a given design sprint to ensure objectives, goals, and requirements are clear, and led by user research
• Collaborate with designers and developers to ensure the design and implementation of the product/experience meets the vision of the original intention and business goals
• Evaluate and measure the outcome for each design sprint to provide recommendations on how best to improve the overall product design and collaboration between cross-functional team
• Mentor, and eventually manage, more junior UX Strategists
• Inspire and encourage internal and external partners
• Work under the supervision of a UX Strategy leader or Creative Director/UX Director
• Contribute to an upbeat, fully engaged award winning culture!

Who you are

• You have 8+ years’ experience in UX Design, Service Design, Brand Strategy, Experience Strategy or related field with 3+ years focused in UX Strategy
• Your UX experience comes from an agency/consultancy environment or a combination of both agency and client side
• You have experience working with a variety of clients in multiple industries
• You promote design standard methodologies across the technology and product organization
• You understand current trends, apply critical thinking skills, consume quantitative and qualitative data and synthesize insights that drive development of strategy solutions, methods and assets for digital experiences and experiences that cross-over into the offline physical world
• You're a self-starter who can manage projects in a fast-paced environment and remain focused amidst frequently changing requirements
• You’re constantly learning and looking for new or better ways of doing things
• You enjoy mentoring others 

Who we are

At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience. 

We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey. 

Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth. 

We’re expanding our talented team of customer experience experts. Our unwavering commitment to our partners' success is one source of our heroic reputation. Our team is the other. 

Core Values:

• Perspective- We solve our clients’ hardest problems with the diverse thinking from everyone in our entire organization of experienced professionals.
• Authenticity- We bring our complete and wholehearted selves forward each day to take on every project with deep respect for our clients and each other.
• Curiosity- We love to solve hard problems by looking in unexpected places, always asking “What if…?” Because that’s where the magic happens.
• Expertise- We take pride in the time and dedication that it takes to be the experts that we are — because that drive is the foundation of our success.
• Optimism- We believe that the best is yet to come, and embrace this mindset that increases creativity, inspiration and happiness.

Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We’re an equal-opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.